Intake Representative at Primary Care & Hope Clinic

Murfreesboro, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Service, Health Insurance Enrollment, Application Assistance, Documentation, Sliding Fee Discount Program, Insurance Screening, HIPAA Compliance, OSHA Compliance, Basic Math, Office Equipment Operation

Industry

Hospitals and Health Care

Description

Description Reports To: Care Coordination Manager Employee Status: Non-Exempt (Regarding Overtime) Position Summary: The Intake Representative works in collaboration with Primary Care & Hope Clinic Medical and Essential Functions: Represent PC&HC to patients/visitors in a caring, courteous, and professional manner. Provide prompt, efficient, and accurate patient service. Perform health insurance enrollment related duties including responding to requests for information; generating interest in enrollment through outreach, application assistance and follow-up; documentation of activities; access, utilization, and retention duties; and related tasks. Interview and evaluate patients and/or family for sliding fee discount program according to PC&HC policies and procedures. Screen for and educate patients on third-party insurance coverage, if applicable. (i.e. TennCare or Marketplace) Educate patients on sliding fee discount program charges for additional services Marginal Functions Improve the patient experience and health care processes and help assure the provision of high-quality health care, as well as an ongoing process of performance improvement. Completes all required paperwork Perform all other duties as required or assigned. Requirements Requirements Must have a high school diploma or equivalent Education or experience in healthcare related field preferred Must maintain certification as a Certified Application Counselor for health insurance enrollment purposes. Must have ability to perform basic math Must communicate with patients in a friendly, positive manner. Must be able to operate office related equipment. Must follow HIPAA and OSHA requirements. Must be supportive of our mission to provide healthcare to the underinsured and uninsured. This document is intended to describe the general nature and level of work performed. It is not intended to serve, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.

Responsibilities

The Intake Representative is responsible for representing the clinic professionally to patients, providing prompt and accurate service, and performing duties related to health insurance enrollment, including outreach and application assistance. This role also involves interviewing and evaluating patients for the sliding fee discount program and educating them on insurance coverage options.