Intake Service Worker at The Salvation Army

Newcastle, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Triage, Call Answering, Appointment Booking, Documentation Management, Community Engagement, Community Education, Call Centre Systems, Computer Literacy, Digital Technology, Meeting Deadlines, Time Management, Cultural Diversity, Crisis Support, Financial Counselling, Financial Wellbeing, Financial Resilience

Industry

Non-profit Organizations

Description

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Why this role matters Moneycare is The Salvation Army’s national financial counselling and financial capability program. It is one of the largest and long running such programs in Australia. Our evidence-based outcomes measurement process shows that we have a real impact on the lives of the people who come to us seeking assistance through materially improved mental health, personal well-being and financial resilience, including financial hardship alleviation. About the role We are seeking a values-driven and proactive Moneycare Intake Service Worker to support individuals and families to navigate financial crisis and build financial wellbeing, capability and resilience. Reporting to the Intake Service Team Leader, this is a maximum-term maternity leave cover position for 9 months. The role is part-time (3 days per week) and based in Hamilton, NSW. Salary and conditions are in accordance with the SCHADS Award Level 3. How you will make an impact Triage all clients referred to the financial counselling services across the state. Answer inbound calls within required timeframes. Ensure appointments are booked as required for each Financial Counsellor or Financial Capability Worker. Ensure all required documentation is requested and available prior to the initial consultation with a Financial Counsellor. Attend and/or deliver community engagement and community education sessions identified by the Team Leader as beneficial to intake services. You will have Certificate IV in Community Services or a relevant field A current NSW Working with Children Check. Financial Literacy Education Skill Set (desirable) Experience using (or the ability to quickly learn) call centre telephone systems and related technology. A high level of computer literacy, including the ability to use online tools and digital technology to deliver services to clients. The ability to meet deadlines and work under competing time pressures. Demonstrated ability to work with people from diverse cultures and backgrounds. Demonstrated ability to support people experiencing hardship or crisis. What we offer As a registered NFP we offer our eligible employees real and meaningful benefits such as; NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) Flexible working conditions Health, fitness and financial discounts / benefits Paid parental leave - 12 weeks Up to 8 weeks leave per year through our purchase leave scheme Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity Purpose driven career which has positive social and sustainable outcomes Employee Assistance Program - Independent confidential counselling service; Opportunity for career development; An inclusive culture of dedicated, passionate and professional team members Positively supporting and impacting the lives of others through your career contribution How to Apply We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

The Intake Service Worker will be responsible for triaging all clients referred to financial counselling services across the state, answering inbound calls promptly, and ensuring appointments are booked for Financial Counsellors or Capability Workers. This role also involves requesting and preparing all necessary documentation before initial client consultations.