Job Title: Intake & Settlement Specialist [Part Time]
Program: Employment and Settlement
Position Class: Full-Time, Scale 6
Reports to: Employment Team Lead
Hours: 15 hrs / week
Type: Regular Part Time
Wage Rate: $28.50 / hr + 6% vacation

JOB SUMMARY:

The Intake & Settlement Specialist serves as the first point of contact for newcomer clients seeking services under provincial programming. This role is responsible for confirming client eligibility, conducting client intakes, assessing client needs, and connecting clients to relevant programs and services. The role provides backup reception and welcoming services to clients over the phone and in person, sets up appointments with staff and may book interpretation services as needed. The position will also assist with administrative support to the BCNSP team.

REQUIRED EDUCATION AND CERTIFICATIONS:

· Diploma or degree in Social Work, Human Services, Psychology, Community Development or related field. Equivalent experience may be considered.
· BC Class 5 Driver’s License and own transportation
· Vulnerable Sector Criminal Record Check on file with CVIMS
· First Aid Certificate Level 1
· Training or demonstrated proficiency using client databases, Microsoft Office 365, Zoom, Teams, and other digital tools.

PREFERRED JOBS SKILLS, EXPERIENCE AND ABILITIES:

· Minimum of 2 years of experience in client intake, needs assessment, or settlement services.
· Experience working with vulnerable populations, including survivors of war, violence, or trauma.
· Strong understanding of immigration processes, settlement challenges, systemic barriers and cultural adjustment processes.
· Familiarity with trauma-informed care and culturally responsive service delivery.
· In-depth knowledge of Canadian social services, employment standards, housing rights, and health systems.
· GPA+ Certificate
· Minimum 2 year of experience in a similar environment (social services, nonprofit organization, and/or multicultural organization)
· Cultural competency and sensitivity; experience working with people from a variety of ethnic and racial backgrounds or with marginalized populations
· Demonstrated knowledge of the barriers faced by newcomers in Canada and British Columbia
· Superior inter-personal and communication skills; excellent spoken and written English skills
· Fluency in a second language would be an asset
· Attitudes and values in keeping with the goals and philosophies of CVIMS