MAKE A DIFFERENCE WITH FAMILY SERVICES WINDSOR-ESSEX (FSWE)

At Family Services Windsor-Essex (FSWE), we empower people to overcome challenges, build resilience, and create positive change in their lives. As a trusted non-profit, charitable organization, we provide compassionate counselling and support services that help individuals feel valued, included, and connected to their community.
Our mission goes beyond service delivery — we foster belonging, wellness, and dignity. FSWE team members know their work matters. We offer a supportive workplace that values innovation, collaboration, and continuous growth. Our staff enjoy a competitive benefits package, flexible work hours, and weekly wellness time, because we care for those who care for others.
If you’re a passionate social worker who thrives in a dynamic environment and wants to make a real impact in the Windsor-Essex community, we want to hear from you.
We are seeking a dedicated Intake Social Worker (Bilingual) to join our dynamic Customer Care team. If you’re passionate about helping others and thrive in a fast-paced, client-focused environment, we invite you to bring your skills to a team that values innovation, compassion, and community impact.

As the first point of contact, you’ll play a vital role in connecting individuals with the right programs and services. Your key responsibilities include:

• Conduct comprehensive intake assessments with clients experiencing mental health challenges to determine program eligibility.
• Adhere to established intake protocols, documentation standards, and procedural guidelines.
• Provide brief supportive interventions to clients during the intake process.
• Accurately document client information within agency databases and case tracking systems.
• Respond promptly and effectively to client crises in coordination with agency protocols.
• Manage incoming inquiries via phone and email, ensuring timely and appropriate redirection to agency personnel.
• Facilitate intake assessments for the Partner Assault Response (PAR) Program, including accurate data entry into relevant systems.
• Process referrals from the Windsor Police Service through the IPV Early Intervention Program and provide timely brief support and referrals for survivors.
• Attend local hospitals to assess clients experiencing suicidal ideation and determine eligibility for agency counselling services.
• Establish applicable session fees, process payments, and verify third-party insurance coverage (e.g., Green Shield, Blue Cross).
• Collaborate with national EAP providers and affiliated agencies to coordinate client services across Canada.
• Schedule counselling and life management sessions in accordance with EAP contracts and client preferences.
• Participate in ongoing evaluation of intake procedures in collaboration with the Intake Coordinator and Program Managers.
• Contribute to service planning by recommending improvements based on client needs and service trends.
• Provide supervision and mentorship to Bachelor of Social Work (BSW) students, including training, oversight, and performance evaluation.