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Intake Specialist (4740-70) at Hamilton County Government
Cincinnati, Ohio, United States -
Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Data Entry, Documentation, Assessment, Screening, Communication, Case Management Systems, Scheduling, Referral Management

Industry

Government Administration

Description
A professional who serves as the first point of contact for clients entering an organization, The main role is to gather, organize, and assess important information to ensure veteran's are properly directed and helped. * Initial Contact: Greet clients in person, over the phone, or online and create a welcoming, professional first impression. * Information Gathering: Collect personal and service-related details. * Data Entry & Documentation: Accurately record information into databases or case management systems. * Assessment & Screening: Ask structured questions to determine the client’s needs and urgency level. * Referrals & Scheduling: Direct clients to the appropriate department
Responsibilities
The Intake Specialist serves as the primary point of contact for clients, greeting them and assessing their needs to ensure proper direction. They are responsible for accurately recording service-related details into databases and managing client referrals.