Intake Specialist at ARC Health Partners

Wilmington, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

17.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Inquiries, Appointment Scheduling, Client-Clinician Match, Active Listening, Clear Communication, Critical Thinking, Database Maintenance, Lead Follow-up, Registration Handling, Procedure Creation, HIPAA Compliance, Microsoft Office Suite, Google Suite, Organizational Skills, Attention To Detail, Problem-Solving

Industry

Mental Health Care

Description

Description Intake Specialist Status: W-2 Full-Time Employee, Hourly, Non-Exempt Compensation: $17.00/hr, paid biweekly Hours: Monday-Friday 9a-5p; Occasional or work outside of these hours may be requested and will be paid time. Location: Remote or In-Person out of Wilmington, NC (Remote may require onsite from time to time for meetings, etc.) Intake Specialist Responsibilities: Fielding inquiries from potential clients, answering questions about services, converting client inquiries to appointments appropriate to center KPIs; determining the appropriate client-clinician match, and scheduling appointments Ability to listen closely, communicate clearly, and think critically Support and interact with clients effectively and promptly, answering phone and other outreach from clients within 24 hours. Maintain and update a database of leads and follow up with individuals who have expressed interest in counseling services. Handle registrations, communications, and materials preparation for various services including individual sessions, and occasionally couples’ sessions or special events Support onboarding of new clinicians to the practice according to the practice procedures, create and update procedures (SOPs) as applicable. Additional responsibilities include providing back-up for general office duties, including answering non-client phone calls, supporting other non-client scheduling, uploading paperwork, and other miscellaneous tasks Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines. Proficient with Microsoft Office Suite and Google Suite or similar software. If remote, must be online and working during dedicated work hours. Other duties as assigned Intake Specialist Benefits: Clarity Counseling Center, in partnership with ARC Health offers a comprehensive benefits package that includes generous paid time off, holiday pay, health insurance, 401(k) with employer match, and other great benefits for eligible employees. Requirements Intake Specialist Requirements: Associate’s Degree preferred Minimum of 2 years with relevant experience in Behavioral Health or Healthcare highly preferred Prior operations as well as group practice environment experience If remote, must have a dedicated workspace free from any distractions during expected work hours. Expected Skills: Confidentiality and a strong work ethic Outstanding customer service point-of-view Strong organizational skills and attention to detail Emotional maturity, natural collaboration Positive attitude and sense of humor Enhanced problem-solving skills and initiative in addressing administrative challenges. Growth-minded Excellent verbal and written communication skills Experience with CPT codes and EHR systems Experience with accounts receivable Physical Requirements: Manual dexterity to operate office equipment May require long periods of sitting and standing Must have normal or corrected vision and be able to clearly communicate verbally by phone or in person About Clarity Counseling Center Clarity Counseling Center is a semiprivate practice with a huge culture focus, fostering an environment where play and connection are as important as the data and results we deliver. We lead with gratitude and appreciation and know you can do it alone, and exist so you don't have to. Clarity Counseling Center is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve. Clarity Counseling Center is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. Clarity Counseling Center is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to careers@archealthpartners.com.

Responsibilities

The Intake Specialist is responsible for fielding inquiries from potential clients, answering service questions, converting leads to appointments based on KPIs, and determining the appropriate client-clinician match. Additional duties include maintaining client databases, handling registrations, supporting new clinician onboarding, and performing general office backup tasks.