Intake Specialist - Bilingual at Wilhite Rose and Roberts PC

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

58000.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual Fluency In Spanish And English, Intake Specialist, Personal Injury Law Firm Experience, Client Contact, Case Assessment, Record-Keeping, Document Review, Contingent Fee Agreements, Client Releases, Decline Letters, Communication Skills, Organizational Skills, Attention To Detail, Multitasking, Microsoft Office, Filevine, Lead Docket

Industry

Law Practice

Description

Description Looking to become a team member at a top tier award winning personal injury law firm? What is the role: • Initial point of contact for clients by phone, text, and email • Establish immediate rapport and assess potential cases, determining whether to move forward • Promptly update case details in our systems (e.g., Filevine and Lead Docket) to ensure accurate, timely record-keeping • Gather and review documents, photos, and other pertinent case information to support the legal team’s review • Send and manage contingent fee agreements and client releases using our electronic platforms • Issue decline letters within one day for non-viable cases · Office – onsite role · Shift Hours are Monday thru Friday 9am – 6pm Compensation and Benefits package: $49-58k plus bonus Comprehensive benefit package Medical, dental, and vision Paid Time Off (PTO) 401k with match Pet-friendly campus Requirements What do I need to bring to the table: Minimum of 2 years as an Intake Specialist or in a related role at a personal injury law firm preferred Conveys confidence and empathy with potential clients Exceptional communication skills, both verbal and written, with the ability to handle sensitive information discreetly Strong organizational skills with keen attention to detail and the ability to multitask in a fast-paced environment Comfortable working independently and as part of a supportive team Experience with Microsoft Office; familiarity with Lead Docket and Filevine is a plus Bilingual fluency in Spanish and English required You will be a fit if you exemplify our Core Values: · Committed – fearless, driven, accountable, resilient · Mindful – measured, prudent, critical thinking, results oriented problem solvers · Agile – continually improve, love to learn, flexible, creative · Collaborative – kind, authentic, fun, compassionate, team player who loves to win

Responsibilities

The Intake Specialist serves as the initial point of contact for potential clients via phone, text, and email to assess potential cases and determine if the firm should proceed. Responsibilities also include promptly updating case details in systems, gathering necessary documentation, managing agreements electronically, and issuing decline letters for non-viable cases.