QUALIFICATIONS:

• Prior experience as an intake specialist, receptionist, or in a similar client-facing role (legal industry experience preferred).
• Exceptional customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using office software and case management tools.

ABOUT THE ROLE:

We are seeking a motivated and organized Intake Specialist to join a criminal defense law firm. The ideal candidate will have prior experience as an intake specialist or receptionist, possess exceptional customer service and people skills, and thrive in a structured and fast-paced environment. If you are highly organized, empathetic, and a strong communicator, we encourage you to apply.

RESPONSIBILITIES:

• Serve as the first point of contact for potential clients, ensuring a positive and professional experience.
• Gather and document detailed information from potential clients regarding their legal needs.
• Maintain accurate records in the firm’s case management system.
• Schedule consultations and coordinate with attorneys and other team members.
• Handle client inquiries and provide updates as needed.
• Uphold confidentiality and demonstrate empathy when working with sensitive client information.