Intake Specialist at Encore Community Services

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

32.0

Posted On

02 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Social Work, Bilingual, Interpersonal Skills, Organizational Skills, Communication Skills, Problem Solving, Time Management, Community Resources, Case Management, Critical Thinking, Microsoft Office, Database Systems, Sensitivity, Advocacy, Client Engagement, Regulatory Compliance

Industry

Non-profit Organizations

Description

Description Job Title: Intake Specialist, Case Management Supervisor: Director, Case Management Job Status: Part-time, Permanent Job Hours: 15 hours per week, Mon, Wed, Fri 9am-2pm Location: Midtown Manhattan; 630 9th Ave, Suite 910 Compensation: $32/hour About Encore: Known widely as Broadways longest running act of loving care, Encore's mission is to improve the quality of life for older New Yorkers so they are not just surviving, but thriving. Through a robust array of programming, Encore takes a "no wrong door approach" to ensure Seniors are able to age in place comfortably for as long as possible. Encore is recognized as one of the most respected and trusted nonprofit organizations providing services for older New Yorkers in New York's City. Encore is on the cutting edge in the human service field and is a staunch advocate not only for older New Yorkers, but also for the essential human service employees who serve as the City's safety net. Do not miss this chance to work for a mission oriented organization, which centers employees as its number one resource. About Position: The Intake Specialist will conduct in-depth interviews/intakes with callers that are interested in receiving Case Management, Home Delivered Meals, Friendly Visiting, Home Care and/ or Housekeeping Services funded by Department for the Aging. They must ensure compliance with program and funding source standards. The Intake Specialist will be responsible for building relationships, increasing community engagement, and promoting case management services. This role involves creating connections with individuals, groups, and stakeholders to expand our outreach efforts, raise awareness, and enhance program participation. This is a hybrid position with three days in the office and two days working from home. Responsibilities: Complete intake information in DFTA's client tracking system within DFTA timeframes; Maintain accurate written records of phone calls related to prospective intakes; Refer to appropriate agencies in the community that might be able to assist the prospective client if they are not eligible for DFTA funded services; Be familiar with entitlements and benefits and procedures for the applications, especially in working with the older adult population; Conduct 24-hour and 15-day follow-up calls with new clients; Ensure that all regulatory, compliance, and programmatic requirements are met; Maintain annual and monthly files, logs, and records for the program and prepare for annual audits; Manage and delegate responsibilities involved in the day-to-day program operations to allow for efficient workflow; Prepare and submit quarterly reports to the Director; Meet with the Case Management Director as needed; Attend required trainings; Interface with hospital Social Service Offices, Older Adult Center Directors, and Senior Housing Directors regarding services; Other tasks required by the Case Management Director, including but not limited to assistance in the production of special events and projects, etc. Requirements Bachelor's or Master's degree in social work, or relevant field; Bilingual Spanish Speaking preferred; LMSW qualified SIFI Field Instructor preferred; A passion, warmth and sensitivity for Encore's mission; Strong interpersonal, clinical, organizational, and presentation skills; Strong written and verbal communication skills; Ability to work independently and collaboratively; Availability to attend occasional evening and weekend events; Understands people and is able to work with a variety of personalities; Knowledge of community resources; Deep understanding of DFTA standards for case management a plus; Time management skills with a proven ability to meet contractual deadlines; Creative and self-starter; Ability to problem solve, think critically and use sound judgment; Strong computer proficiency using standard office software programs required, in particular, Microsoft Office; experience with web-based applications, working with funding source database systems preferred; Experience with providing Expanded In-home Services for the Elderly Program (EISEP) Case Management or social services with older adults preferred; Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities; Have a demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)

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Responsibilities

The Intake Specialist will conduct in-depth interviews with callers interested in various services and ensure compliance with program standards. They will also build relationships and promote case management services to enhance community engagement.