Intake Specialist at EXPRESS PAIN AND URGENT CARE PLLC

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Service, Interpersonal Skills, Attention to Detail, Organizational Skills, EHR Proficiency, Medical Terminology, Insurance Verification, Patient Registration, Microsoft Office, Empathy, Team-oriented, Multitasking, Communication Skills

Industry

Hospitals and Health Care

Description

Description Intake Specialist – Epic Pain Management San Antonio, TX | Full-Time About Us Epic Pain Management is committed to providing compassionate, high-quality care through innovative pain management solutions. We strive to make every patient experience seamless, supportive, and empowering—from the first call to the last follow-up. We are looking for a bilingual (English/Spanish) Intake Specialist to be the first point of contact for our patients. This role is vital in ensuring that every patient receives a professional, empathetic, and smooth experience from the moment they reach out to us. The ideal candidate is detail-oriented, personable, and passionate about creating positive first impressions. Why Join Epic? At Epic, your work directly impacts patient safety, comfort, and outcomes—especially in our procedural and surgical settings. You’ll join a collaborative and supportive team dedicated to expanding access to exceptional interventional pain care. Benefits include: PTO, paid holidays, and 401(k) with a 4% employer match 80% employer-paid medical insurance for employees, plus low-cost dental, vision, and family coverage options Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs The opportunity to make a meaningful impact in patients’ lives Key Responsibilities Serve as the first point of contact for patients—answering calls, returning voicemails, and responding to emails with professionalism and empathy Review and process new patient referrals, verifying documentation and ensuring accuracy and completeness Schedule and confirm appointments, coordinating with providers and staff for efficient clinic flow Provide patients with information on clinic policies, services, and appointment preparation in both English and Spanish Maintain accurate and timely documentation in the electronic health record (EHR) system (Athenahealth) Communicate clearly with patients, healthcare providers, and administrative staff to ensure coordinated care Handle medical records requests, ensuring proper documentation and release in compliance with HIPAA standards Uphold Epic Pain Management’s standards of professionalism, privacy, and compassionate patient care Requirements Qualifications & Requirements Language: Bilingual in English and Spanish with excellent verbal and written communication skills Experience: Prior experience in a medical office, patient intake, or front-desk role is required EHR Proficiency: Familiarity with Athenahealth preferred Knowledge: Understanding of medical terminology, insurance verification, and patient registration processes Skills & Attributes Exceptional customer service and interpersonal skills Ability to multitask and manage competing priorities in a fast-paced environment Strong attention to detail and organizational skills Proficiency with Microsoft Office and general office systems Dependable, empathetic, and team-oriented, with a strong commitment to patient-centered care

Responsibilities

The Intake Specialist serves as the first point of contact for patients, ensuring a professional and empathetic experience. Responsibilities include processing new patient referrals, scheduling appointments, and maintaining accurate documentation in the EHR system.