Intake Specialist I at Friesen Group Inc

Redding, California, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Attention to Detail, Communication, Problem Solving, Documentation, Insurance Verification, Microsoft Office, Team Collaboration, Patient Care, Intake Coordination, Scheduling, Equipment Troubleshooting, Conflict Resolution, Financial Responsibility, Clinical Documentation, Time Management

Industry

Professional Training and Coaching

Description

Description Are you passionate about providing exceptional care to patients? Do you thrive in a fast-paced environment, have high attention to detail, and enjoy working on a fun collaborative team? If so, OWENS could be the right fit for you! We are looking for a dedicated, compassionate, and highly organized Intake Specialist to join our growing durable medical equipment team! A little about Owens (A Friesen Group Company) Owens provides state-of-the-art medical equipment and supplies to patients and caregivers throughout the North State. For more than 60 years, we've been providing custom healthcare solutions for patients and providers. We're committed to providing patients with the highest quality care, with a wide range of services, including CPAP/BiPAP, capnography, non-invasive ventilation, airway clearance, and specialty therapies. Values must align with our company. Our Core Values are: HUMAN VALUE, TAKE OWNERSHIP, MAKE THE DIFFERENCE, SET THE PACE AND EMBRACE CHANGE. BenefitsMonday - Friday Schedule8AM-5PMMedical/Dental/VisionFlexible Spending Account401K with generous company matchPaid Time OffCompany Sponsored EventsWellness Reimbursement BenefitRecognition/Rewards ProgramEmployee Referral Incentive Program Leading Through Mission & Values Keeping the organization’s mission, and values at the forefront of decision making and action. Customer Communication and Responsibilities Greet all walk-in customers and telephone calls promptly in a friendly "can do" and professional manner. Always use customers' names during interaction with them. Listen to customers to identify their needs "check for understanding". Be considerate; avoid confrontation and defensiveness when interacting with patients. Resolve customer situations/problems and request assistance if necessary. Intake Coordination Inform manager of any patient/customer problems, concerns, etc, with ordered services/products, if necessary and document in software and in Microsoft Teams Verify that documentation qualifies patient for ordered services with minimal assistance. Complete software Insurance Verification queue for private insurance Notify referral source and patient of patient financial responsibility, as well as protocol for set-up and refill expectations. Document payment plan and collect at least first payment prior to dispensing. Obtain a signed and dated Payment Plan, per Owens policy. Obtain clinical documents prior to initiating service, as required by insurance. Able to navigate BT and insurance verification platforms with some assistance. Intake Process Ensure that intakes are timely and accurate. Ensure that appropriate internal departments or outside agencies have necessary info to assure smooth coordination of care for patients. Responsible for new intake info for securing benefits and authorization info prior to start of therapy. Check tasks throughout the day and address new orders. Document all conversations and correspondence with referral sources, as they occur. Scan referrals not in que and attach to patient Other Responsibilities Answer phones in a timely manner, addressing customer concerns immediately, escalate as needed to address concerns. Report all software and hardware (i.e., printers, fax machines, copy machine) issues to IT. Schedule patient appointments in software, as needed Takes initiative to obtain a basic understanding of insurance requirements for billing. Greet walk-in patients and address their needs; escalates as appropriate. Basic equipment troubleshooting and foundational knowledge of function after training. Requirements Experience 1 year of Customer Service experience. Preferred Knowledge of HCPC codes Preferred 1 year prior work experience in a medical setting. Preferred understanding of insurance authorization and reimbursement. Education High School Diploma or equivalent Special Skills Proficient in Microsoft Office (Excel, Word, Outlook). Excellent customer service, phone skills.

Responsibilities

The Intake Specialist is responsible for greeting customers, verifying documentation, and ensuring timely and accurate intakes. They also handle customer communication and resolve any issues that arise during the intake process.