Intake Specialist at JVS SoCal

Culver City, California, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Teamwork, Research, Interviewing, Bilingual, Assessment, Communication, Data Entry, Microsoft Office, Program Knowledge, Client Navigation, Information Sessions, Eligibility Verification, Report Generation, Cross Training

Industry

Non-profit Organization Management

Description

Description Intake Specialists perform intake, eligibility, and initial assessments, provide labor market information, provide West LA Culver and WorkSource partner system navigation information, and conduct informational workshops and other similar basic career services. Requirements Three years direct customer service experience with the ability to manage a diverse client population with varied barriers toward employment. Work as part of a team and make independent decisions regarding client needs. Must know how to take initiative to research information for staff and for job seeker clients. Have strong interviewing skills to make initial client needs assessments for appropriate referrals. Bilingual in Spanish or other community-based language. High School diploma or GED. Associate degree preferred. KEY RESPONSIBILITIES Meets and greets first time and continuing customers. Identifies customer needs and expectations and directs customers to next steps. Provides Center information regarding all services including accessibility, referrals, and processes. Answers telephone, takes messages, distributes messages, and transfers calls to appropriate staff. Coordinates and plans for assessing suitability and eligibility for job seekers interested in receiving America’s Job Center services. Facilitates individual and group intake and information sessions for job seekers on a regular schedule at the center and coordinates offsite and specialty intake sessions for events. Communicates program information to applicants and maintains a deep understanding of the purpose and intention of the forms being completed, how they are used and why we use them. Is knowledgeable of all programs and services. Answers questions, responds to customer inquiries, and reaches out to customers who do not have complete information for enrollment. Input data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval. Tracks enrollments and reports information to colleagues and management. Reviews right to work documentation and verifies information prior to entering it. Utilizes CalJOBS as an application tool to enroll participants into the WIOA program and other data systems for the various center programs. Utilizes Microsoft office tools and web-based database to pull reports and communicate performance. Responsible for the timely submission, tracking and onboarding of new customer information with support of Career Coach team with follow-up and case notes as needed. Other support duties as assigned in that there will be significant cross training for other tasks. PHYSICAL DEMANDS While performing the essential functions of this job, the incumbent must be able to do the following: stand for extended periods; sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Must be able to visually inspect work. Manual dexterity to operate computer and other office equipment required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made.

Responsibilities

Intake Specialists greet customers, assess their needs, and provide information about available services. They also facilitate intake sessions and ensure proper documentation for job seekers.