Intake Specialist

at  Legal Aid Chicago

Description:
Legal Aid Chicago encourages applicants with relevant volunteer and work experience, who have experiences with our client communities or individuals who identify as a person of color, LGBTQIA+, immigrant, or otherwise having backgrounds and experiences that are underrepresented in the legal profession to apply.
For over 50 years, Legal Aid Chicago has provided free civil legal assistance to people living in poverty in metropolitan Chicago. Each year our attorneys, volunteers, and staff help resolve civil legal problems, including domestic violence, consumer fraud, and unfair evictions. Legal Aid Chicago was founded on the philosophy that all individuals are entitled to quality civil legal representation, regardless of their income. We work to ensure that poverty is not an impediment to justice by dismantling the legal barriers that perpetuate inequality. Legal Aid Chicago staff live our mission through our core values of equity, excellence, inclusion, kindness, and respect.
Position: Legal Aid Chicago seeks one full-time Intake Specialist in our Client Screening Unit (CSU). CSU is the central entry point for applicants seeking legal assistance from Legal Aid Chicago. Applications for services are accepted by phone, online, in person, and through referrals from community partners. Our main office is in downtown Chicago. An intake office in Chicago’s Austin neighborhood provides an optional opportunity for community-based services for interested applicants.

Responsibilities:

• Register applicants for services in an electronic case management system
• Conduct interviews (mostly by phone) to determine applicant’s eligibility for services, gather basic case facts, and identify basic legal problems
• Apply Legal Aid Chicago’s eligibility guidelines and legal services priorities to determine the appropriate level of service for clients
• Provide referrals and give limited legal advice under the direction and supervision of attorneys
• Schedule appointments with one of Legal Aid Chicago’s Practice Groups for applicants who may need more extended legal representation
• Attend staff meetings and trainings to develop knowledge to provide high-quality legal services
• Maintain proficiency with all equipment, technology, policies and procedures needed to perform duties

• Register applicants for services in an electronic case management system
• Conduct interviews (mostly by phone) to determine applicant’s eligibility for services, gather basic case facts, and identify basic legal problems
• Apply Legal Aid Chicago’s eligibility guidelines and legal services priorities to determine the appropriate level of service for clients
• Provide referrals and give limited legal advice under the direction and supervision of attorneys
• Schedule appointments with one of Legal Aid Chicago’s Practice Groups for applicants who may need more extended legal representation
• Attend staff meetings and trainings to develop knowledge to provide high-quality legal services
• Maintain proficiency with all equipment, technology, policies and procedures needed to perform dutie