Intake Specialist/Receptionist Austin at The Law Office of Bryan Fagan

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Communication Skills, Data Entry, Customer Service, Legal Terminology, Reliability, Task Prioritization, Bilingual in Spanish

Industry

Law Practice

Description

New Office. Fresh Opportunities. Same Commitment to Excellence. Are you organized with a good work ethic, and self-disciplined? If so, we would love for you to join our growing team of Intake Specialist/Receptionist. We are seeking an experienced and motivated individual to join our firm as an Intake Specialist/Receptionist. As part of our intake team, you are the first point of contact for most new clients, gathering case information and coordinating their entry into our system. You accurately document the clients' case details, qualify the lead before placing them in our scheduling system and directing them to the appropriate consultation process. You must have strong communication skills, experience with accurate data entry, and the desire to learn common legal terminology. Bring your reliable and upbeat personality to our firm! Responsibilities: Meet daily call quota to qualify potential new clients. Build rapport with callers via email, phone or in-person. Gather data from inquiries to qualify potential new clients. Prepare necessary reports. Scan documents Prepare documents Handle high volume incoming and outgoing calls Follow script to gather information from callers Enter information into an online system Front desk reception responsibilities required. Gather reports at the end of the shift 2+ years of experience as a intake coordinator, high volume receptionist or customer service representative or office support role. Prior experience handling high volume call most preferred. Proven computer skills for look up and data entry. Have the ability to learn new technology and databases. Must have a track record of reliability and on time service. Have strong verbal, written, or in-person communication skills. Must be highly organized and be able to prioritize tasks. Bilingual in Spanish mostly preferred, not required. 401(k) Dental insurance Health insurance Vision insurance Equal Opportunity Statement: We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.

Responsibilities

As an Intake Specialist/Receptionist, you will be the first point of contact for new clients, gathering case information and coordinating their entry into the system. You will also handle high volume incoming and outgoing calls while preparing necessary reports and documents.