Intake Specialist / Referral Coordinator at OSR HOLDING COMPANY LLC

St. Louis, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

24.0

Posted On

17 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Referral Management, Insurance Verification, Data Entry, Coordination Of Care, Physician Orders Tracking, Customer Service, Hipaa Compliance, Medicare Conditions Of Participation, Medical Terminology, Axxess, MatrixCare, Eligibility Checks, Payer Status Identification, Home Health Intake, Hospice Intake

Industry

Business Consulting and Services

Description

Job Summary The Intake Specialist is the primary point of entry for all patients and referral sources at Breakthrough Healthcare. You will manage the end-to-end referral process—from the initial phone call to the verified Start of Care (SOC). This role requires a "detective" mindset to ensure insurance is verified correctly, MBIs are captured accurately, and clinicians are scheduled for timely admissions. Core Responsibilities Referral Management: Receive and process all incoming referrals from hospitals, physician offices, and family members. Insurance Verification: Perform rigorous eligibility checks (UHC, Medicare, Medicaid, etc.). Identify "Primary vs. Secondary" payer status and ensure MBIs are correctly entered into the system. Data Entry & Accuracy: Enter all patient demographics and clinical data into Axxess/MatrixCare with 100% accuracy to ensure clean claims. Coordination of Care: Act as the liaison between the referral source and the clinical team. Assign the appropriate RN/PT for the Start of Care (SOC) visit. Physician Orders: Track and follow up on pending physician orders (485s) to ensure they are signed and returned within regulatory timelines. Communication: Provide high-level customer service to families, explaining our services (Home Health, Hospice, and Daycare) and setting expectations for their care. Compliance: Ensure all intake activities meet HIPAA and Medicare Conditions of Participation (CoPs). Qualifications & Requirements Experience: Minimum of 2 years in Home Health or Hospice Intake. Software Proficiency: Must be highly proficient in Axxess or MatrixCare. Knowledge: Strong understanding of medical terminology and the Medicare/Medicaid billing landscape. 2yrs Experience receiving and responding to referrals 2yrs Experience Medicare billing, Submitting PA. Compensation & Benefits Hourly Rate: $20.00 – $24.00 per hour (Commensurate with experience). Growth Opportunity: Key role in our expansion into Hospice and Adult Daycare. Benefits: Full Medical, Dental, Vision, PTO and 401K

Responsibilities

The Intake Specialist manages the entire referral process, acting as the primary entry point for patients by receiving referrals, verifying insurance, and ensuring accurate data entry into the system. This role also involves coordinating care by assigning clinicians and tracking pending physician orders to meet regulatory timelines.