WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

Reporting to the Lead, Patient Support Programs (PSP) & Specialty Care Program (SCP), the Intake Specialist is responsible to support the inbound and outbound operational flow of communications (email, telephone, letter, fax, text) for key resources of the SCP program thereby ensuring tasks and communication processes are completed in an efficient and timely manner. The Intake Specialist will be responsible to: support team members with documenting and managing patient and customer inquiries, complaints, compliments or suggestions; provide administrative support including communications flow to program staff; manage and maintain a comprehensive patient management system to meet the needs of the Pharmacy Benefits Management division; support SCP data collection and input; maintain and coordinate support for corporate data systems including running reports; assist with the coordination of training and project events.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Communicates with prescribing physician as necessary, & the dispensing pharmacy as required
• Responds to patient concerns and advising of drug(s) authorization updates
• Warm transfer to internal departments based on need
• Collect & record necessary patient information (e.g. demographics, medical info. etc.)
• Communicate with internal teams as necessary to ensure a seamless patient journey
• Attends & completes required training programs and workshops
• Provide empathetic and high-emotional support to patients and their families
• Provide thoughtful assessment and feedback on current flow of work, databases, processes, and other tasks as necessary
• Practice cultural competence with awareness and respect for diversity
• Adhere to Green Shield Canada Polices, Processes and Procedures
• Ensure compliance to Provincial (e.g. Personal Health Information Protection Act) and Federal (e.g. Consumer Privacy Protection Act) privacy laws
• Work on other projects and/or administrative duties as required