Intake Specialist at Tender Touch Therapy, LLC

Kenosha, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

19.0

Posted On

09 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Attention To Detail, Time Management, Digital Literacy, Communication, Patient Coordination, EMR Navigation, Spanish Speaking

Industry

Hospitals and Health Care

Description

Description Intake Specialist Location: Medical Support Services Inc. Status: Part to Full Time (Flexible, M-F, No Weekends) Our purpose: We believe in empowering every child, one ability at a time. Our dedicated employees collaborate with our patients and their care team to provide positive experiences that foster growth. The Result? Increased independence, confidence, and well-being for those we serve. The Opportunity: We’re looking for a warm, detail-oriented, and proactive Intake Care Coordinator to be the first point of contact for new families seeking services. You’ll help guide them through the intake and evaluation process, ensuring a smooth and supportive start to their therapy journey. Key Responsibilities: Communication & Coordination Respond to phone calls, voicemails, emails, and clinic inquiries Coordinate with clinic leadership to prioritize new patient intakes Document communication thoroughly in our system Identify workflow improvements and bring ideas to the team Daily review of Task dashboard Check documentation routing for new scripts received Patient Intake & Charting Accurately enter new patients into our EMR system Collect and maintain necessary intake documentation Organize and manage patient charts (digital and physical) Follow up on missing scripts or supplemental paperwork Intake Completion Execute and record new intake calls Completion of all intake form fields Organize and manage waitlist in ERM system Send screening documentation to physician Tracking of Documentation Follow Automated Evaluation script tracking report ensure caregivers are notified to bring documentation Review all patient form tabs in dashboard Scheduling & Follow-Up Make sure evaluation list is up to date Contact families to schedule evaluations Track pending evaluations and follow up on no-shows or cancellations Collaborate with clinicians to match patients with appropriate providers Ensure welcome emails and intake confirmations are sent Skills & Qualities We’re Looking For: Warm and welcoming communication style Superior customer service and follow-through Strong attention to detail and time management Tech-savvy and comfortable navigating digital systems Reliable and punctual Team player who thrives in a fast-paced environment Spanish-speaking is a plus! Why Join Us? Supportive, mission-driven team Make a meaningful difference in families’ lives Growth opportunities within the clinic Weekday-only hours – no weekends!

Responsibilities

The Intake Specialist serves as the first point of contact for new families, guiding them through the intake and evaluation process. Responsibilities include managing patient charts in the EMR system, coordinating schedules, and ensuring all necessary documentation is collected.