Intake Specialist at The Lisinski Law Firm

, , Dominican Republic -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Spanish, English, Microsoft Office Suite, Verbal Communication, Written Communication, Interpersonal Skills, Customer Service, Selling Skills, Time Management, Organizational Skills, Attention To Detail, Problem-Solving, Sales

Industry

Legal Services

Description

About the Role The Intake Specialist performs the initial consultation with our clients to determine which of our services best fits their specific situation. This role involves creating a connection and gathering information to best assess client needs and ensure a smooth entry into the firm. The Intake Specialist plays a crucial role in driving revenue by delivering the highest quality service to our clients. When not engaged in client consultations, the Intake Specialist proactively conducts outbound calls to schedule future appointments to maintain a consistent pipeline of qualified leads. We are seeking to fill various shifts and schedules. Schedules may include Monday to Friday or Tuesday to Saturday. Shifts may include 9am - 6pm, 10am - 7pm, or 11 am - 8pm. All times are in Eastern Time. Your Key Contributions Learn, memorize, and research the case types we offer at the firm based on Attorney’s guidelines. Conduct one-hour interviews with potential clients and initiate a potential case type based on the Attorney’s direction, training, FAQ documents, and other communications. Lead Interviews with approved sales scripts and empathy to build rapport with potential clients. Review case pricing with clients and determine their best payment option to start a potential case type. Involve the Intake Manager or Intake Assistant Manager to approve manager specials or payment plans. Educate clients on the benefits of partnering with our firm and the payment options available to them. Convert potential leads into admitted clients based on benefits and values of each case type. Schedule and follow up with all leads that have potential case types to clarify information, answer questions, and encourage engagement with the firm. If eligible, based on client’s initial down payment, this individual is responsible for scheduling the sign-up appointment. Responsible for sending contracts to clients following down payment. Stay up to date on weekly legal training with firm attorneys. Conduct outbound calls to schedule future appointments. What Makes You a Great Fit Bilingual (Spanish English) B2-C1 Proficient with Microsoft Office Suite or related software High School Diploma or equivalent experience Excellent verbal and written communication skills Possess excellent bilingual (English and Spanish) interpersonal and communication skills, both written and verbal World class customer service and selling skills Proven ability to meet deadlines and time manage themselves Impeccable organizational skills and attention to detail Strong problem-solving skills Experience in sales or metrics-based environment preferred How You'll Benefit Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best! All official/public holidays (per local law) Annual paid vacation 100% remote work Work–life balance Our Firm At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve. Our Values At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.

Responsibilities

The Intake Specialist conducts initial client consultations to determine the best-fit services, gathering necessary information to ensure a smooth entry into the firm and drive revenue. Responsibilities also include conducting one-hour interviews, leading interviews with sales scripts, reviewing pricing, educating clients on firm benefits, and converting leads into admitted clients.