Intake/Staffing Coordinator (Healthcare) at ReWorks Solutions

Durban, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Intake, Documentation Handling, CRM Tracking, Staffing Support, Communication Skills, Organizational Skills, Attention to Detail, Tech-Savvy, English Proficiency, Remote Work, Empathy, Data Handling, Onboarding, Customer Service, Administrative Support

Industry

Outsourcing and Offshoring Consulting

Description

Job Opening: Intake/Staffing Coordinator (Healthcare) Location: South Africa (Remote – US Hours) Type: Full-Time, Work from Home Hours: Monday to Friday: 9am- 5pm (US Hours) Pay: Monthly Salary Responsibilities: As part of a collaborative team, you will guide individuals and families through a structured onboarding process while ensuring smooth coordination between clients and internal teams. This role involves client intake, documentation handling, CRM tracking, and staffing support — all within a structured system of tools and processes. Client Intake & Support Serve as the first point of contact for incoming client inquiries via phone, email, or web forms Conduct structured intake calls, collecting relevant client information and documents Guide clients through the onboarding process with professionalism and empathy Clearly explain next steps to ensure clients feel supported and informed Track client progress through all intake and onboarding stages Administrative & CRM Management Accurately enter and update client information in the CRM (Zoho) Monitor task lists to ensure all documentation is received and complete Maintain accuracy, confidentiality, and compliance in all data handling Provide internal teams with up-to-date client profiles and information Staffing Support Assist with identifying available professionals for open cases using internal mapping tools Match professionals to cases based on schedule, location, and certification status Conduct outreach via approved templates (calls and text messages) Track offers, confirmations, and matches within the CRM and staffing sheets Support onboarding coordination by ensuring staffing documentation is complete Must-Have Based in Durban or North Coast, KZN Comfortable with remote work, with availability for weekly in-person team collaboration Excellent spoken and written English communication skills Strong organizational skills and attention to detail Tech-savvy, with the ability to quickly learn new systems (CRM, communication platforms) Fluent or neutral English accent Reliable internet and backup power Nice-to-Have Prior experience in client coordination, customer service, or administrative support Familiarity with CRM platforms (e.g., Zoho, Salesforce, HubSpot) Background in onboarding or staffing support What We Offer Full-time, stable remote opportunity Set weekday schedule aligned with U.S. business hours Supportive and collaborative team environment Comprehensive training on tools, platforms, and process

Responsibilities

The Intake/Staffing Coordinator will guide clients through the onboarding process and ensure smooth coordination between clients and internal teams. Responsibilities include client intake, documentation handling, CRM tracking, and staffing support.