Intake Support/Counsellor (Identified)

at  Townsville Aboriginal Islander Health Service

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Certificate III in Business Administration/Business (Medical) – Minimum requirement
• Minimum 2 years’ experience as a receptionist or within an administrative customer service role
• Competence in Microsoft Office suite applications including Word, Outlook, PowerPoint, Excel and Google applications
• Flexible and responsive to the needs of the TAIHS community and driven to achieve the best outcomes
• Experience working with Aboriginal and Torres Strait Islander communities, preferably in a health or community setting
• Good written, verbal, visual and non-verbal communication skills to ensure positive engagement with staff, clients and visitors
• Demonstrated understanding of the principals of customer service
• Demonstrated commitment to the principles of client/patient confidentiality

DUTIES & RESPONSIBILITIES

Your key duties and responsibilities will include but are not limited to:

• Undertake open and close procedures of the main reception area
• Greet and welcome patients/visitors presenting to the clinic
• Ensure a high standard of care and confidentiality is provided to patients, doctors, and workforce
• Ensure the provision of excellent communication and customer service skills to patients and employees
• Assist patients with enquires and appointments when they arrive at the clinic in person
• Answer phones and incoming enquiries in a timely manner remaining confidential with information at all times
• Book and confirm patient/transport appointments
• Undertake general administrative duties to support the effective operations of the clinic
• Ensure a friendly and courteous disposition with all communication
• Ensure the accuracy of messages taken and appropriate announcement of callers to call recipients
• Ensure competence in two-way radio operation
• Ensure all client documentation is scanned accurately and in a timely manner
• Ensure vehicle maintenance and servicing are maintained in consultation with Assets, Facilities and Infrastructure Lead
• Ensure patient appointments including bookings, confirming, cancellation, rescheduling as required is actioned
• Provide administrative support for Health Professionals, i.e., filing, scanning, and photocopying