Coast and Country Community Services (CCCS) is looking for a welcoming and organised professional to support the first stage of the client and volunteer journey.

In this role, you will be the first point of contact for incoming enquiries, helping people understand available services, gathering key information, and connecting clients, families, referrers and volunteers with the appropriate internal team.

This opportunity is ideal for someone who remains calm under pressure, communicates confidently with people from diverse backgrounds, and is committed to delivering a respectful, person-centred experience.

About the Role

The Intake Officer will play an important role in supporting the Customer Journey Team by helping ensure enquiries are responded to in a timely, professional and helpful way.

The role may include:

• Responding to phone, email and online enquiries from clients, families, referrers, community members and volunteers.
• Gathering initial information to understand the person’s needs, circumstances and service requirements.
• Supporting intake processes for services across CCCS, including transport, NDIS, Support at Home and volunteer-related enquiries.
• Providing clear information about CCCS services, eligibility requirements and next steps.
• Maintaining accurate records, notes and data entry in relevant systems.
• Following up information, documentation or consent requirements where needed.
• Referring enquiries to the appropriate internal team member or service area.
• Supporting volunteer-related enquiries, role information and initial screening processes.
• Helping identify gaps, trends or recurring questions in the intake process.
• Supporting a positive, respectful and consistent experience for people engaging with CCCS.
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