Intake Support Worker at Wellways Australia

Wollongong, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

41.45

Posted On

10 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Intake Screening, Eligibility Assessment, Data Management, Communication, Customer Service, Waitlist Management, Operational Systems, Mental Health Support

Industry

Mental Health Care

Description

Intake Support Worker Work from home and office flexible arrangements Part time, 4 days per week in Wollongong $38.65 - 41.45 phr (SCHADS Level 3B) + Leave loading + Super + Salary packaging Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. About the program NewAccess was developed and is licenced by Beyond Blue, it is an adaption of the Increased Access to Psychological Therapy (IAPT) model. The program is a free mental health coaching program, utilising Low-intensity Cognitive Behavioural Therapy practices, designed to provide accessible, quality services for anyone finding it hard to manage life stress. NewAccess program offers low-intensity cognitive behavioural therapy (LiCBT) and is effective in treating mild to moderate depression and/or anxiety. About the role A typical day for our Intake Support Worker would include providing the day to day intake and eligibility screening functions for NewAccess. Supporting referrals and screening for eligibility. Ensuring effective demand management and prioritisation for allocation for eligible participant and managing participants on a wait list. The Intake Support Worker will be the first point of call for those on a wait list and provide active wait-list management strategies. This role will also be responsible for ensuring all relevant participant details and data are collected and recorded. If you are a whiz at forms, operational systems and love to chat with people then this might just be the role for you! Work from home flexibility with an inclusive culture Wellways would love to hear from you! So what will you need…. Evidence of working rights within Australia (Passport/Birth Cert/Visa) Satisfactory National Police Records Check Current Working with Children Check Current Drivers License and the ability to undertake travel NDIS Worker Orientation Module Certificate – free online course NDIS Worker Screening check About Us Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year! Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential. What we offer A purpose driven culture where people can thrive, everyone is respected, and differences are valued An equitable, diverse, and socially inclusive work environment Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing Meal and Entertainment allowance via salary packaging up to $2,650 per annum Receive 17.5% leave loading every time you take annual leave Paid parental leave after 12 months of ongoing employment Access for you and your family to our Employee Assistance Program For a confidential discussion about the role, please contact Jane Close on jclose@wellways.org Click her for a copy of the position description Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement. If you’d like to know more about our reconciliation commitment, click here Reconciliation | Wellways Job Description Summary Work from home and office flexible arrangements. Part time 4 days per week with Salary Packaging to increase your take home pay. Culture We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities. How to Apply This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites. Please select "Apply" below to complete your application. Applications Close 26/10/2025 Wellways is a leading not-for-profit mental health and disability support organisation operating in Queensland, New South Wales, the Australian Capital Territory, Victoria and Tasmania. Our services span mental health, disability and community care and reach more than 7000 people each year. Our 2000 staff work to create an inclusive community where everyone can imagine and achieve their hopes and potential. We connect people, strengthen families and transform communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. Our Practice Principles guide how we work and interact with participants and partners, with our colleagues and within our communities. To see our Practice Principles poster visit https://media.wellways.org/inline-files/ww383_Practice_Principles.pdf Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment We kindly request that recruitment agencies do not contact us.

Responsibilities

The Intake Support Worker will provide day-to-day intake and eligibility screening functions for the NewAccess program. They will manage referrals, ensure effective demand management, and maintain participant data.