Intake Worker Family Support at Anglicare Sydney

Liverpool, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Advocacy, Networking, Partnership Development, Client Record Management, Crisis Intervention, Communication, Time Management, Community Services Knowledge, Cultural Awareness, Data Security, Referral Processing, Administrative Support, Intake Support, Confidentiality, Complex Client Needs

Industry

Non-profit Organizations

Description

Transform lives, every single day As a Christian organisation with a heritage of service spanning 160 years, we exist to serve our community, enrich life and share the love of Jesus. Combining our resources and expertise enables us to work even more effectively to meet changing needs as we reach and serve more people at all stages of life. We have an exciting opportunity for an Intake Worker to join our Community Services team in Liverpool. This is a Part-time opportunity (3 days per week) with flexibility to work from home and across offices including Liverpool, Summer Hill or Mt Druitt location. In this role you will be providing intake and administrative support to families and ensure effective delivery of family support client services. Your opportunity Key Responsibilities (not limited to): Ensure a professional service is provided at all times by providing high levels of customer service including intake and directing clients to appropriate services and related administrative tasks Ensures that the best possible outcome for clients is achieved by advocating for clients, establishing strong network links within the local area to provide strong external referral pathways and developing strong partnerships with the church and other internal Anglicare programs Maintain accurate and up-to-date client records by entering information into the CRM and relevant systems in accordance with contractual requirements, while ensuring confidentiality and data security. Ensure clients are attended to promptly by processing referrals and enquiries within an agreed time frames. What you’ll bring: Minimum Certificate IV Community Services or equivalent Knowledge, awareness and ability to communicate effectively with services in the local area Ability to communicate effectively with clients from different and varied backgrounds, including CALD and Indigenous communities Ability to deal with complex client needs and provide crisis intervention Valid paid Working with Children's Check (WWC) High level of computer skills Excellent time management skills Why Anglicare? We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen. At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career. On top of that, here are just some of the tangible benefits you will enjoy in a career with us: Flexible work options to get the most out of work and life Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax free. Spend up to $2,650 on accommodation, meals and entertainment also tax free with salary packaging. Ongoing professional development and leadership training to advance your career Exclusive discounts to over 400 retailers Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family Are you ready for a career that means more? To apply for this role, please click the ‘Apply’ button. All applicants will receive a response. Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds. Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Application Close Date: November 10, 2025 Do you want a career that means more? We bring the strength, the support and the strategy to make it happen. At Anglicare, we’re building a future where every voice counts. We celebrate diversity, champion equity, and foster a culture of belonging - because your unique perspective helps shape stronger communities. Joining our team means becoming part of a values-led community, committed to transforming lives across aged care, housing, mental health, disability and family services. Here, you'll find the stability and support to build a meaningful career while making a positive impact in the lives of our society’s most vulnerable people. Because your passion for helping others deserves a home where it can truly flourish. Anglicare is where you can do the best work of your life. Your rewards and benefits We believe that caring for others starts with caring for our people. Because you put so much heart into helping the most vulnerable in our community, we're committed to supporting you to thrive both professionally and personally. Here, we recognise that meaningful work deserves meaningful support. So, we've designed a comprehensive package of rewards and benefits that reflect our values and make a real difference to your life. We support your career by investing in your growth, balance and security through professional development opportunities. We also offer competitive salary packaging, wellbeing programs and generous discounts for you and your family. Staff Rewards Enjoy access to our staff rewards portal, with exclusive discounts to over 400 retailers, free wellbeing resources and more. Salary Packaging Pay less tax on your income and increase your take-home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free! Employee Assistance Program At Anglicare, we care about your mental wellbeing, both at work and at home. Our confidential Employee Assistance Program provides free counselling as you need it. Employee Referral Program Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role, and if they're hired, you’ll receive an additional $1,200 (taxable) payment when they reach six months of service. Formal Recognition The Performance Review process supports your professional goals through ongoing conversations and feedback from your manager. Your Annual Review Conversation provides an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.

Responsibilities

The Intake Worker will provide intake and administrative support to families, ensuring effective delivery of family support client services. This includes maintaining accurate client records and processing referrals and inquiries promptly.