ABOUT THE JOB

Interview Date: week commencing 28 July 2025
You will provide day to day leadership to a team delivering front line customer services across physical and virtual service points. You will work primarily at the Waterside Campus with some working at other University of Northampton sites.
You will work closely with the Head of the Integrated Help Desk and Integrated Help Desk Manager (Systems) to create the workflows and training for the team.
You will support team training and development through daily operational leadership, and line management. You will assist in creating an induction programme, timetables, training and workflows.
They may be some weekend / evening working to support University activities, such as enrolment and open days.
We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.

QUALIFICATIONS

Essential;

• A Level or equivalent

Desirable

• Degree level qualification or equivalent experience
• Relevant Professional Qualification (ITIL or Service Management qualification)

ABOUT US

At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.

Please refer the Job description for details