Integrated Product Support Analyst at Downer Group

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ILS/IPS, PSM processes, BMS content management, Product Support Manual review, User support, Logistics policy, IPS artefact rewriting, Support & Test Equipment Lifecycle Framework, QMS engagement, ASDEFCON artefacts alignment, DLN policy development, DLMS/DLDA activities, Quality assurance, Traceability, Security Clearance maintenance

Industry

Civil Engineering

Description

Join our Downer Professional Services team and play a key role in delivering complex defence and national security projects that safeguard Australia’s future. Downer Professional Services comprises of three business units our Technical, Advisory, and Capability consulting practice, and Team Downer, which partners with CASG and NSSG as a major service provider to Defence. Together, we are a multi-disciplinary advisory and delivery partner of choice for clients across Defence and National Security. We currently have an opportunity for an Integrated Product Support Analyst in Melbourne to work on MLF projects. What You’ll Do This role offers a broad scope, with key role responsibilities including: Develop, maintain, and govern ILS/IPS and PSM processes, including updating guidance and ensuring alignment with ODCS requirements. Manage and uplift PSM‑owned BMS content, ensuring accuracy, compliance, and consistency with IPS and ODCS frameworks. Review, update, and enhance the Product Support Manual, providing endorsement, quality assurance, and targeted uplift activities. Provide user support and subject‑matter guidance on ILS/IPS/PSM matters (e.g., via AskML) and contribute to Defence logistics policy and harmonisation efforts. Rewrite and uplift key IPS artefacts and framework documents, including the Support & Test Equipment Lifecycle Framework, while engaging with the CASG QMS team to support documentation and BMS activities. What You’ll Bring Uplift and align all identified documents, BMS content, training material, and ASDEFCON artefacts to the IPS elements approach derived from SSCCs. Resolve AskML queries, providing accurate, timely guidance on ILS/IPS/PSM matters. Contribute to DLN policy development and harmonisation, including documented inputs to DLMS/DLDA activities. Update the Support & Test Equipment Lifecycle Framework, ensuring alignment with the new ODCS and IPS Manuals. Uplift and quality‑assure PSM/IPS processes, guidance, and controlled documents, including full traceability against rescinded DEFLOGMAN and ESCM content. Due to the nature of the work, you are required to currently hold and maintain a minimum Baseline or higher Security clearance as required by the Commonwealth. In some instances, compliance with International Traffic in Arms Regulations (ITAR) requirements may also be an inherent requirement. More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients. Why Downer Professional Services At Downer Professional Services, we’re not just a workplace - we’re a business dedicated to contributing to the shaping of the future of defence in Australia. As the country’s only sovereign prime, we’re committed to making a real difference in protecting Australia’s interests. What is means to belong at Downer Professional Services Meaningful work: Help to deliver critical Defence projects that protect Australia and shape its future. Professional development: Access career mapping, accelerated learning programs, and shared learning through our Communities of Practice. Great perks: Enjoy discounts on healthcare, retail, vehicles, and more through Perks@Downer. Veteran support: Benefit from initiatives like up to 20 days of Reservist Leave to stay connected post-service. You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas. We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging. We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you. As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it. If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.

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Responsibilities

The role involves developing, maintaining, and governing Integrated Logistics Support (ILS)/Integrated Product Support (IPS) and Product Support Management (PSM) processes, including updating guidance and managing controlled content. Key tasks include reviewing and enhancing the Product Support Manual and providing subject-matter guidance on ILS/IPS/PSM matters.