Integrated Recovery Coordinator - Hamilton at ACC New Zealand

Hamilton City, Waikato, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

70000.0

Posted On

29 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Empathetic Communication, Case Management, Organization, Time Management, Emotional Intelligence, Personal Resilience, Relationship Building, Rehabilitation Planning, Coordination of Services, Customer Service

Industry

Government Administration

Description

Integrated Recovery Coordinator * Full‑time | Permanent | Monday–Friday (no weekends or public holidays) * Start date: Monday 21 September 2026 * Help people move forward after injury Facilitate the support your clients need to regain independence About the role | Mō te tūranga mahi ACC is growing, and we’re looking for compassionate, organised people to join our Level 1 Integrated Recovery team. In this role, you’ll work one‑to‑one with clients who have experienced injury and have have been out of work for a long time. Your focus will be on understanding what matters to them, reducing barriers, and coordinating the right supports to help them move toward positive rehabilitation outcomes. You won’t do this alone — you’ll collaborate closely with health providers, employers, whānau, and community networks, playing a key role in helping people rebuild confidence, capability, and independence. What you’ll be doing | Āu mahi matua * Build strong, respectful relationships with clients, whānau, providers, and employers * Communicate with clients via phone, email, and occasional in‑person meetings * Develop, manage, and review personalised rehabilitation plans * Coordinate services and supports that enable meaningful progress * Support clients through challenges with empathy, clarity, and consistency For more information, see: Integrated Recovery Coordinator [https://www.acc.co.nz/assets/HR-resources/Day-in-the-Life-Integrated-Recovery-Coordinator.pdf] About you | Mōu You don’t need to come from a case management background to succeed here. You might be an experienced administrator, come from a customer service or public‑facing role, or have experience supporting people through complex situations. What matters most is your ability to connect with people, stay organised, and remain calm and resilient when things get tough. We encourage you to apply even if you don’t meet every requirement — we value diverse experiences and transferable skills. What we’re looking for | Ko tā mātou e rapu ana * Clear, empathetic communication skills * A curious mindset and willingness to learn legislation and technical information * Strong organisation and time‑management skills * Personal resilience and emotional intelligence * A clean NZ driver’s licence (for occasional travel) * Experience in case management or the public sector is helpful, but not essential What you can expect | Ngā kawatau * Starting salary of $70,000 + 9% superannuation * Annual performance reviews linked to salary progression * A supportive, coaching‑focused team environment * Wellbeing initiatives and employee discount programmes * Modern, open‑plan office designed for collaboration and focus * 40 hours per week, Monday to Friday, between 8am and 5.30pm About us | Mō mātou ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play. Applications close | Rā Kati Ready to make a difference? Apply now and start a new career with a new purpose. Applications will close at 11.55pm, Sunday 12 July 2026 and will only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, please email: HRHelp@acc.co.nz [hrhelp@acc.co.nz] Late applications will not be accepted Please be aware that this role does not meet the criteria for an Accredited Employer Work Visa application right now. If you are successful, you will need to provide proof of your eligibility to work in New Zealand.

Responsibilities

Coordinate supports and personalized rehabilitation plans for clients recovering from injuries to help them regain independence. Collaborate with health providers, employers, and community networks to reduce barriers to rehabilitation.