Integrated Solutions Service Ops Mgr 1 at Johnson Controls

Hyderabad, Andhra Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Key Account Management, HVAC Systems, Business Development, Technical Solution Selling, Stakeholder Management, Revenue Growth, Consultative Selling, Building Management Systems, IoT Solutions, Contract Negotiation, Strategic Thinking, Relationship Management, Project Oversight, Commercial Acumen, Market Analysis, Problem Solving

Industry

Industrial Machinery Manufacturing

Description

Job Title: Key Account Manager. Role Overview The Key Account Manager will be responsible for managing and growing strategic customer relationships within the HVAC business segment. This role focuses on driving revenue growth, ensuring customer satisfaction, and expanding business opportunities across key accounts such as large Commercial / Data Centre / e-Commerce clients. Key Responsibilities 1. Key Account Management Develop and maintain strong relationships with strategic clients in HVAC domain Serve as the primary point of contact for designated key customers. Understand client needs and align company solutions accordingly Ensure high levels of customer satisfaction and retention 2. Business Development & Sales Growth Identify and pursue new business opportunities within assigned accounts Drive sales of HVAC equipment and services Achieve revenue targets and profitability goals Upsell and cross-sell integrated solutions (e.g., energy management, IoT-enabled systems) 3. Technical Solution Selling Provide consultative selling leveraging HVAC knowledge Collaborate with technical teams to develop customized solutions Present proposals, technical specifications, and system solutions to customers Support clients in system design considerations and upgrades 4. Stakeholder Management Engage with consultants, architects, contractors, and facility managers Coordinate internally with engineering, project, and service teams Influence decision-makers at multiple levels (technical & commercial) 5. Project & Commercial Oversight Monitor project execution for key customers and ensure timely delivery Support contract negotiations, pricing strategies, and commercial terms Ensure compliance with company policies and client requirements 6. Market & Industry Insights Track industry trends (HVAC, smart buildings, automation, sustainability) Identify competitor activities and market opportunities Provide feedback for product and solution improvements Key Requirements Education Bachelor’s degree in Mechanical / Electrical Engineering (preferred) MBA or equivalent (optional but advantageous) Experience 10+ years in HVAC or related industry Proven experience managing key accounts and driving revenue growth Experience with HVAC systems, chillers, AHU solutions Technical Skills Strong knowledge of HVAC systems technologies Understanding of Building Management Systems (BMS), PLC/SCADA, or IoT solutions Ability to interpret technical drawings, specifications, and system designs Soft Skills Excellent relationship management and communication skills Strong negotiation and influencing abilities Strategic thinking and problem-solving mindset Ability to work cross-functionally Key Competencies Customer-centric approach Commercial acumen Technical consultative selling Stakeholder engagement Results orientation KPIs / Success Metrics Revenue growth from key accounts Customer retention and satisfaction scores New business generation within existing accounts Project delivery performance Profit margins Preferred Industry Background HVAC OEMs (e.g., Johnson Controls, Carrier, Daiken, Climavenata, Trane Dunhambush, Voltas, Bluestar or similar ) Building Automation / Smart Building companies Industrial or commercial HVAC solution providers Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

Manage and grow strategic customer relationships within the HVAC business segment to drive revenue and ensure customer satisfaction. Provide technical consultative selling and coordinate with internal teams to deliver customized integrated solutions for large commercial and data center clients.