Integration Fulfillment Manager at Podium IT

Lehi, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Coaching, Mentoring, Integration Fulfillment, Metric Evaluation, Strategic Direction, Cross-functional Collaboration, Best Practices Development, Issue Prioritization, Escalation Management, Team Building, API Experience, Analytical Thinking, Critical Thinking, Customer Problem-Solving

Industry

Software Development

Description

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers. In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business. Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2. Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career. As Integration Fulfillment Manager, you will lead the team that is key to our long-term success. We need someone who can coach, mentor, and develop team members who coordinate the setup of direct connections between Podium and a client's customer management or order management system. This role is onsite in our Lehi, Utah office, Monday through Friday. What you will be doing: Mentor and coach a team of integration specialists tasked with fulfilling and managing integrations across multiple verticals. Set, measure, and continually evaluate metrics for individual and team success. Drive strategic direction for the team. Manage responsibilities to ensure the team is effectively fulfilling customer integrations. Collaborate cross-functionally with teams across Podiu,m including product, engineering, partnerships, support, customer success, and sales. Develop improvements to best practices, systems, and ways of working across the team. Participate in company-wide initiatives that have impacts on integrations. Manage prioritization and escalation of issues. Help build a diverse team while promoting a collaborative and inclusive environment. What you should have: BA or BS degree, preferably in Computer Science, Information Systems, or other STEM backgrounds. 1- 3+ years as an integration consultant, solution engineer, software developer, or other relevant experience. Proven ability to lead, mentor, and develop teams that deliver measurable results. Autonomous drive, ability to work cross-functionally with various departments. Awesome analytical and critical thinking skills, with a history of driving impact within an organization and solving complex problems. Outstanding interpersonal skills and an ability to encourage others. Demonstrated track record of dedicated customer problem-solving. Flexibility to deal with client and internal challenges as they arise and the ability to develop and implement strategies to overcome these challenges. International experience is a plus, but not mandatory. Experience working with APIs and comfortable reading API documentation Relentless drive to find solutions to customer problems BENEFITS Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

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Responsibilities

The Integration Fulfillment Manager will lead a team responsible for coordinating the setup of direct connections between Podium and client customer or order management systems. This involves mentoring specialists, setting and evaluating team metrics, driving strategic direction, and collaborating across various internal departments.