Integration Lead Support Engineer

at  KuehneNagel

Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization’s growth.

YOUR SKILLS AND EXPERIENCES

• Ability to discover the problem of the customer, partner, stakeholder with an investigative nature
• High interest in solving problems properly using existing / new technologies while staying very focused
• Keen attention to detail with demonstrated ability to understand the big picture
• Proactive, efficient, customer-focused and able to work under pressure with tight timelines
• Effectively and efficiently manage multiple projects and competing deadlines with minimal supervision
• Ability to interact with different countries, cultures, and clients (internal and external)
• At least 3 years of practical operational/support or development experience
• Good communication/presentation skills
• Excellent English language skills, both written and spoken
• Experience in logistics-/ transport business is preferred.

GOOD REASONS TO JOIN

We are looking for individuals with a proven track record in developing customer solutions, who are action orientated and resourceful to join our dynamic warehousing and transportation environments. In return, you will gain access to professional development opportunities and international exposure in team-based surroundings. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!
About Kuehne+Nagel
With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

YOUR ROLE

You will be responsible for providing enterprise-level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with development on various product issues, and contribute to projects. Also, you will be responsible for handling difficult, complex tasks that will be delegated to you by support agents. You will be involved in the improvement of the existing workflows/processes and defining the next steps for improvements together with technical teams and management.

YOUR RESPONSIBILITIES

• Develops together with management work plans, set priorities and provide technical expertise to Operations for efficiency and effectiveness.
• Provides consultation to business area management and staff at the highest technical level for all aspects of Operations service.
• Maintain the highest level of customer satisfaction by resolving all tangible problems and concerns.
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.
• Develop performance measures to identify the success of efforts.
• Act as a liaison between customers and other IT departments if need be. For example, escalation on tickets, projects, or requirements that needs to be resolved in timely manner and require coordination/communication.
• Enforce policy and procedures defined by the management team.
• Implements the programs and objectives that were set by the higher management.
• Keeps management informed of division activities and makes recommendations on critical issues.
• Undertakes and participates in development activities in conjunction with the other IT departments.
• Supervises the Operations by defining and establishing schedules, setting priorities, providing support including training on operational procedures and troubleshooting techniques.
• Conduct regular team meetings.
• Provides coaching and recommends training and developmental activities that encourage cross-training to improve performance.