Integration Ops Analyst at Johnson Controls

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Azure Integration Services, Logic Apps, Service Bus, Event Grid, Function Apps, API Management, C# .Net, XSLT Mapping, SOAP, XML, JSON, ServiceNow, SAP, Salesforce, Oracle, Postman

Industry

Industrial Machinery Manufacturing

Description

Integration Ops Analyst The Integration Operations Analyst is responsible for managing and supporting the integration of various systems and applications within the organization. The analyst will work closely with cross-functional teams to identify integration needs, troubleshoot issues, and optimize processes to ensure seamless data flow between systems. Key Responsibilities: Responsible to monitor integration platforms and applications in all environments plus incident resolution with in SLAs. Identify, diagnose, and resolve integration-related issues in a timely manner to minimize downtime and impact on business operations. Provide technical support to end-users and stakeholders regarding integration processes and related systems. Implement bug fixes and minor enhancements for existing integrations, also provide UAT testing and hyper care support. Create and update documentation for integration processes, configurations, and troubleshooting procedures. Identify opportunities for improving integration processes and implement best practices to enhance efficiency and reliability. Create and Manage Ops Monitoring Dashboards and KPIs to ensure application performance and SLAs are met. Perform Application upgrades and Manage SSL Certs etc. work with product vendors to troubleshoot platform issues and/or any product bugs. Provide training and support to junior resources as applicable. Flexible on-call/weekend support rotation as applicable. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in Integration operations and Production support. 3+ years of experience with Microsoft’s Azure Integration Services, Expertise in Logic Apps, Service Bus, Event Grid, Function Apps and API Management Knowledge of Azure Functions and their role in integration scenarios Strong Knowledge on C# .Net for serverless Architecture. Additionally, liquid template and XSLT mapping experience, Certification in Microsoft AZ-204– Microsoft Certified: Azure Developer Associate, Strong Knowledge of Integration Mapping and Data formats like SOAP, XML, JSON and Flat files. Experience integrating with ERP systems (e.g., SAP, Salesforce, Oracle) Incident and Change Management experience with Service NOW or related Strong analytical, problem-solving, communication and Interpersonal skills. Preferred Qualifications: Experience with Splunk, cribl or similar platform is a plus. Experience with CI/CD tools and code repository like GitHub, Azure DevOps Understanding Cloud Concepts and Network connectivity. Experience with DB SQL queries and Scripting is a plus. Experience working with Postman and Automating test cases. Knowledge of Project and Test Management tools like Azure DevOps. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

The analyst manages and supports the integration of various systems to ensure seamless data flow and minimal downtime. Key duties include monitoring platforms, resolving incidents within SLAs, and optimizing integration processes.