EDUCATION:

• Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree may be preferred but not always required

TECHNICAL SKILLS:

• Apigee: Proficiency in API management platforms, specifically Google Apigee, including experience in developing, managing, and securing APIs.
• Strong understanding of integration concepts, protocols, and standards (e.g., REST, SOAP, JSON, XML, MQTT).
• Experience with cloud integration services (e.g., Oracle Cloud, AWS, Azure) and hybrid cloud architectures.
• Knowledge of infrastructure components and systems, including operating systems (Linux, Windows), networking, and security.
• Familiarity with containerization and orchestration technologies such as Docker, Kubernetes, or OpenShift.
• Proficiency in scripting languages (e.g., Bash, Python) for automation and troubleshooting tasks.
• Understanding of DevOps practices, CI/CD pipelines, and version control systems (e.g., Git).
• Experience with monitoring and alerting tools for infrastructure and application performance management.
• Oracle Service Bus (OSB) knowledge is a plus

• This role involves providing technical support for production integration services. The ideal candidate should have hands-on experience with Apigee.
• Performing daily health checks and proactively identifying and addressing issues.
• Being on call to address any critical issues or emergencies that occur outside regular business hours.
• Troubleshooting complex integration issues, analyzing logs, and diagnosing root causes.
• Collaborating with cross-functional teams including developers, system administrators, and business stakeholders.
• Adhering to service level agreements (SLAs) and operational objectives.
• Participating in incident management processes, including incident triage, resolution, and post-incident analysis.