Full job description

Requirements

Key Responsibilities

• Monitor integration services, APIs, queues, scheduled interfaces and middleware components.
• Investigate failed transactions, authentication errors, timeouts, data-mapping issues and interface performance.
• Coordinate incident resolution with application, database, network, security and external integration teams.
• Support approved configuration changes, certificates, endpoint updates, deployments and release validation.
• Maintain interface catalogues, dependency maps, specifications, support runbooks and known-error records.
• Support secure API and integration practices, logging, traceability and access controls.
• Identify changes that require development or new integration scope and route them through formal approval.
• Provide evidence and technical input for root-cause analysis and service reporting. Internal
• Minimum 5 years of enterprise integration and middleware support experience.
• Strong knowledge of REST/SOAP APIs, JSON/XML, authentication, certificates and integration monitoring.
• Experience with MuleSoft, Boomi or an equivalent integration/middleware platform.
• Practical troubleshooting experience across distributed application environments.
• Ability to maintain accurate technical specifications and interface documentation. Preferred Profile
• Previous experience with UAE government integrations and shared digital services.
• Working knowledge of TDRA, government service bus or related federal integration processes.
• Experience supporting API gateways and secure inter-entity connectivity. Expected Contribution
• Integration incidents are diagnosed and coordinated to resolution with traceable evidence.
• Interface documentation and dependencies remain current.
• Production changes follow approved security and change-management controls.

 

The Integration Specialist is responsible for designing, developing, implementing, and supporting enterprise integrations between academic, administrative, and cloud-based systems. The role delivers secure, scalable, and reliable integrations across Ellucian Banner, Oracle ERP, Microsoft 365, and other enterprise platforms using APIs, middleware, and cloud integration technologies while ensuring compliance with UAEU architecture, security, and governance standards. • Design, develop, implement, and maintain enterprise integrations between academic, administrative, cloud, and third-party systems using approved integration technologies and enterprise architecture standards. • Design, develop, implement, and maintain integrations between Banner, Oracle ERP, and any required internal/external systems. • Develop and maintain REST/SOAP APIs, web services, microservices, and event-driven integrations. • Design interface specifications, data mappings, transformation rules, and integration workflows. • Support requirements gathering, analysis, design, development, testing, deployment, documentation, and post-go-live support. • Monitor, troubleshoot, and optimize integration performance, availability, and reliability. • Design and implement secure integration solutions in accordance with UAEU information security policies, enterprise architecture standards, and industry best practices. • Design and implement integration solutions that support the University's hybrid and cloud application landscape. • Maintain CI/CD pipelines, source control, and release management processes. • Collaborate with business owners, vendors, and technical teams to deliver integration solutions. • Maintain integration documentation and technical standards. • Ensure compliance with UAEU security, privacy, and data governance policies. • Evaluate emerging integration technologies, industry trends, and best practices, and recommend their adoption where they add value to the University. • Adhere to DoIT policies and procedures in delivering integration development and maintenance activities • Perform other duties assigned by the immediate supervisor.

Minimum Qualification