Integration Support Analyst at Careers @ MUFG Pension & Market Services

Parramatta, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Production Support, Incident Management, Troubleshooting, Root Cause Analysis, API Integration, System Monitoring, Service Improvement, Automation, Capacity Analysis, Technical Documentation, Knowledge Transfer, Problem-Solving, Analytical Skills, Collaboration, Time-Management, Resilience

Industry

Financial Services

Description

Location: Parramatta (Hybrid – 50% office based) On‑call: 24/7 roster (one week every six weeks) About the role We’re looking for an experienced Integration Support Analyst to join the Digital Support team at MUFG Pension & Market Services (MPMS). Reporting to the Team Leader, Digital Support, this role plays a critical part in supporting and improving the MPMS Integration Suite and associated application interfaces that underpin our business. This is a hands‑on production support role suited to someone with a strong technical foundation and a passion for problem‑solving. You’ll work across a complex integration environment, collaborating closely with the Network Operations Centre (NOC), Business Service Desk (BSD), and a range of second‑level technology teams including IT Operations, Database Administration, and Network & Information Security. You’ll be trusted to investigate incidents, analyse system behaviour, drive issues through to root cause, and continuously improve how our services operate. What you’ll be doing Production support & incident management Support, monitor, and maintain the MPMS Integration Suite and related interfaces Investigate and triage incidents, requests, and problems, ensuring resolution within agreed SLAs Analyse system behaviour and technical evidence to identify root cause and prevent recurrence Provide 24x7 after‑hours support as part of an on‑call roster (one week every six weeks) Change & service improvement Support the smooth delivery of changes into Production from both project and operational teams Perform pre‑release testing, defect management, and validation activities Identify opportunities to improve stability, reduce incidents, and streamline support processes Contribute to service transition to ensure changes are handed over cleanly into Production Support Automation & optimisation Identify and develop workflows to automate business and IT processes Contribute to capacity analysis, monitoring, and performance reporting Review, maintain, and improve technical documentation Collaboration & knowledge sharing Work closely with development teams to support deployments and new integrations Provide coaching and knowledge transfer to Production Support teams and business stakeholders Participate in specification reviews to ensure new solutions align with existing platforms About you You bring a strong technical background, paired with curiosity, resilience, and a methodical approach to problem‑solving. You enjoy working across systems, asking “why”, and improving how things work — not just fixing what’s broken. You’ll likely have: 5+ years’ experience in application support, integration support, or software development Strong analytical and troubleshooting skills, particularly in production environments Experience working with APIs and integration platforms The confidence to collaborate across teams and communicate technical issues clearly Good organisation and time‑management skills in a fast‑paced environment Technical experience (not all required): Cloud & platforms: Microsoft Azure (including Redis, APIM, Service Fabric, Function Apps, Storage) Integration & APIs: RESTful and SOAP APIs Identity & security: Okta, IdentityServer Middleware: Enterprise Service Bus (e.g. IBM ESB) Development: .NET / C#, ASP.NET, WCF (Java exposure beneficial but not essential) Scripting & automation: PowerShell CI/CD: Azure DevOps, Git, Octopus Deploy Databases: SQL Server (Oracle exposure beneficial) Nice to have: Experience in Financial Services or other regulated environments Exposure to release coordination, IT change, or project delivery Familiarity with ITIL practices What’s it like to work here? We’re proud to have created a culture and work environment that is supportive, values diversity, inclusion, flexibility, and blended working. We pride ourselves on being open and transparent and we genuinely value the health and wellbeing of our people. Joining MUFG Pension & Market Service Group means you'll join an employer who fosters pathways for continuous learning and skill development, providing you with the tools you need to focus on career growth and personal development. We provide a range of benefits including: Salary sacrificing via Superannuation Paid parental leave scheme Employee discounts: health insurance Hybrid working model Volunteer and Well-being Leave MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe. Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division. MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values. We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Responsibilities

This role involves hands-on production support, monitoring, and maintaining the MPMS Integration Suite and related interfaces, while investigating and triaging incidents to ensure resolution within agreed Service Level Agreements (SLAs). The analyst will also drive continuous service improvement by identifying root causes, streamlining support processes, and contributing to automation and optimization efforts.