REQUIRED SKILLS & EXPERIENCE

• Proven experience working with RESTful and SOAP APIs
• Strong understanding of JSON, webhooks, API authentication mechanisms and end to end integration workflows.
• Experience with Elastic for analysis and system monitoring/alerting.
• Experience in partner enablement or technical account management, including effective communication with diverse stakeholders, both written and verbal.
• Ability to manage multiple integration projects and stakeholders simultaneously.
• Ability to troubleshoot and resolve integration issues across multiple systems and environments.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in computer science, Information Technology, or related field.
• Proficiency in project management tools such as Jira, Trello, MS Project.
• Knowledge with cloud platforms (e.g., AWS, Azure, Google Cloud) and hybrid integration environments.
• Familiarity with ETL processes, data mapping, and transformation techniques.
• Knowledge with CI/CD pipelines, version control (e.g., Git), and automated testing frameworks.
• Familiarity with usage of Doshii API a bonus
• Excellent communication and negotiation skills.
• Strong analytical and problem-solving skills, with attention to detail and documentation.

ABOUT THE ROLE

We are seeking a technically skilled and relationship-driven Integration Support Analyst to join our team. This role is central to enabling seamless integrations between our platform and partner systems, with a strong focus on the Doshii API ecosystem. You will manage partner relationships, support integration efforts, and ensure Doshii Integration systems are highly reliable through proactive monitoring and alerting.