Integration Support Engineer (b2b agreement) at Yggdrasil

Rīga, , Latvia -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

2395.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English Proficiency, Customer-Centric Mindset, Clear Communication, Problem-Solving Skills, Collaboration, Adaptability, Time Management, Empathy, Continuous Learning, Unix Systems, MySQL, REST APIs, HTTP, JavaScript, MS Office

Industry

Gambling Facilities and Casinos

Description

Company Description At Yggdrasil Gaming, we are known for transforming ideas into groundbreaking gaming experiences. With innovation at the heart of everything we do, we’ve built a reputation for creating some of the most iconic slots in the iGaming world. Recently, we’ve taken our vision even further, becoming one of the largest global aggregators and a leading technology company, redefining what’s possible in the industry. Our success is driven by the exceptional people who bring our ideas to life. Over the past year, we’ve cultivated a culture where creativity, expertise, and ambition come together to achieve extraordinary results. At Yggdrasil, you’ll find a place where your talent can thrive and where you’ll have the opportunity to be part of something truly transformative. Job Description Join our team as a passionate Integration Support Engineer to support and innovate within our Technology & Development organization! What You'll Do: Provide timely and efficient support for day-to-day inquiries and service requests from our clients Track, monitor, and follow up on reported bugs, glitches, and technical issues to ensure prompt resolution and minimal disruption Continuously improve processes, procedures, and tools used in client support to increase efficiency and customer satisfaction Resolve basic technical tasks and inquiries independently while escalating more complex issues to appropriate teams Collaborate with internal teams to ensure smooth communication and effective issue resolution in a fast-paced gaming environment Qualifications Who You Are: You have proficiency in English at minimum B2 level, both written and spoken You have a strong customer-centric mindset and genuinely enjoy helping others You communicate clearly, professionally, and empathetically across different channels You possess solid problem-solving skills and can troubleshoot issues effectively, often in real time You are comfortable working collaboratively with cross-functional teams You are adaptable and flexible, able to work evenings, weekends, and holidays as part of a 24/7 gaming environment You manage your time well and can prioritize tasks efficiently You demonstrate empathy, patience, and resilience, especially in high-pressure situations You are committed to continuous learning and professional development You have a basic understanding of technology, including: Unix systems MySQL (used heavily in day-to-day work) REST APIs HTTP JavaScript You are comfortable working with MS Office tools (e.g. Excel, Word, Outlook) Extra Points For: Basic knowledge of cloud platforms and online gaming operations Familiarity with technical terminology related to account management, gameplay, and technical troubleshooting Previous experience as a gamer or strong interest in video games and gaming platforms Any prior experience working with iGaming companies Additional Information Equal Opportunity: We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us to bring your creativity and leadership to a dynamic and innovative team! Encouragement to Apply: We understand that confidence gaps and imposter syndrome can deter amazing candidates from applying. Please apply anyway — we’d love to hear from you. Expected Salary: B2B - 1,800 - 2,395 EUR net monthly Division: Business Support

Responsibilities

Provide timely and efficient support for client inquiries and service requests. Track and resolve technical issues while collaborating with internal teams for effective communication.