Integration Support Engineer at Yggdrasil

Krakow, Lesser Poland Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

11050.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English (B2), Customer-Centric, Problem-Solving, Troubleshooting, Unix Systems, MySQL, REST APIs, HTTP, JavaScript, MS Office, Time Management, Adaptability, Communication, Empathy, Patience, Resilience

Industry

Gambling Facilities and Casinos

Description

Company Description Yggdrasil is a provider of superior online gaming solutions for iGaming operators. The business was founded in 2013 and is today one of the industry’s most respected and acclaimed suppliers. In 2019 Yggdrasil introduced the three pioneering value propositions; YG Franchise, YG Masters and YG Game IP, of which the last two is powered by Yggdrasil’s enabling technology solution GATI (Game Adaptation Tool & Interface). Since its inception, Yggdrasil has embarked on a rapid growth trajectory enabled by a strong corporate culture focused on innovation, creativity, quality and technology leadership. Job Description Join our team as a passionate Integration Support Engineer to support and innovate within our Technology & Development organization! What You'll Do: Provide timely and efficient support for day-to-day inquiries and service requests from our clients Track, monitor, and follow up on reported bugs, glitches, and technical issues to ensure prompt resolution and minimal disruption Continuously improve processes, procedures, and tools used in client support to increase efficiency and customer satisfaction Resolve basic technical tasks and inquiries independently while escalating more complex issues to appropriate teams Collaborate with internal teams to ensure smooth communication and effective issue resolution in a fast-paced gaming environment Qualifications Who You Are: You have proficiency in English at minimum B2 level, both written and spoken You have a strong customer-centric mindset and genuinely enjoy helping others You communicate clearly, professionally, and empathetically across different channels You possess solid problem-solving skills and can troubleshoot issues effectively, often in real time You are comfortable working collaboratively with cross-functional teams You are adaptable and flexible, able to work evenings, weekends, and holidays as part of a 24/7 gaming environment You manage your time well and can prioritize tasks efficiently You demonstrate empathy, patience, and resilience, especially in high-pressure situations You are committed to continuous learning and professional development You have a basic understanding of technology, including: Unix systems MySQL (used heavily in day-to-day work) REST APIs HTTP JavaScript You are comfortable working with MS Office tools (e.g. Excel, Word, Outlook) Extra Points For: Basic knowledge of cloud platforms and online gaming operations Familiarity with technical terminology related to account management, gameplay, and technical troubleshooting Previous experience as a gamer or strong interest in video games and gaming platforms Any prior experience working with iGaming companies Additional Information Equal Opportunity: We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us to bring your creativity and leadership to a dynamic and innovative team! Encouragement to Apply: We understand that confidence gaps and imposter syndrome can deter amazing candidates from applying. Please apply anyway — we’d love to hear from you. Expected Salary: UoP - 7,500 PLN gross- 8,500 PLN gross B2B - 9,750 PLN net+vat - 11,050 PLN net+vat Division: Business Support

Responsibilities

The Integration Support Engineer will provide timely and efficient support for daily client inquiries and service requests, while tracking, monitoring, and following up on reported technical issues for prompt resolution. They will also continuously improve support processes and escalate complex issues to appropriate teams while collaborating internally for smooth communication.