Integrations Solutions Specialist, Visual Lease at CoStar

Woodbridge Township, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

75000.0

Posted On

25 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Analysis, Problem Solving, Customer Support, Communication Skills, Time Management, SaaS Platforms, SQL, API Troubleshooting, Data Processing, Documentation, Collaboration, Organizational Skills, Client Relationship Management, Training Coordination, Self-Motivation, Proactive Approach

Industry

Real Estate

Description

Integrations Solutions Specialist, Visual Lease Job Description OVERVIEW CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our Clients. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our Clients, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our Clients, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. Visual Lease As the centralized system of record for all lease-related financial, operational, and legal data, Visual Lease, a CoStar Group company, is purpose-built to support every team involved in managing a company’s leased and owned assets. Informed by nearly three decades of experience, our platform integrates lease management, lease accounting, and sustainability reporting, enabling organizations to save time, mitigate risks, reduce costs, and support sustainability initiatives. Our award-winning software is used by 1,500+ organizations to manage more than 1 million real estate, equipment, and other leased asset records globally. Job Description We are in search of a solution-focused and energetic Integrations Solutions Specialist that will assist our Visual Lease clients with advanced technical questions surrounding our Managed File Transfer (MFT / SFTP), public API, custom report, and self-service SSO functionalities. As an Integrations Support Specialist, you'll be the front line for our Integrations Solutions team, responsible for delivering first-rate support to our customers using your strong technical skills and communication abilities. You'll troubleshoot a variety of issues, assist senior Integrations staff with project management, answer questions about our integration tools for clients and vendors, and work closely with customers to find timely, thoughtful, and complete solutions. Your contributions will directly impact customer satisfaction and contribute to our departmental goals. The Integrations Solutions Support team is responsible for providing solutions to prospects as well as implementing and supporting new and existing clients with adoption of our integration capabilities with outside ERPs, BI, and other software. You are a great match if you are quick to learn a new product, great at time and queue management, an expert technical analyzer with a creative streak when solutioning, and driven to help customers solve problems. This position is full-time in the office and will be based in Iselin (Metropark), New Jersey. Responsibilities Take ownership of all customer support cases related to our SFTP Connector, public APIs, Custom Accounting Feeds, and SSO. Provision new instances of Integrations product offerings, following established procedures. Document details and events of Integration requests/incidents by creating, managing, and resolving cases in the support ticketing system. Develop data translation documentation and data processing flow using current tools and software. Work with clients to configure systems and coordinate necessary training. Coordinate relationships with clients and third-party vendors. Create documentation for future reference, training, and support purposes. Partner with senior Integrations staff, engineering, and support staff on ad-hoc projects and escalated requests. Basic Qualifications Bachelor’s degree required from an accredited, not-for-profit University or College. Driven and independent learner with the ability to grasp technical concepts and workflows quickly. Demonstrated ability to work independently and collaboratively in a team setting. Strong organizational skills with the ability to manage multiple competing priorities. Excellent written and verbal communication skills. Basic understanding of Windows applications and SaaS platforms. Professional, positive, and nurturing attitude with all clients. Strong sense of urgency and responsiveness. Self-motivated with a proactive approach to tasks. A track record of commitment to prior employers. Preferred Qualifications Bachelor’s degree in computer science or a related field from an accredited, not for profit University or College. 2+ year related experience interacting directly with customers and resolving customer concerns or challenges. 1+ year related experience troubleshooting API and flat file SFTP integrations. 4+ months of SQL experience (academic or professional). Experience using customer management tools, such as Salesforce. Understanding of database and web-based software. Interest or experience in the commercial real estate industry is a plus. Willingness to work flexible hours, including occasional after-hours or on-call support. What’s in it for you? When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, and tuition reimbursement. Our benefits package includes (but is not limited to): Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug Life, legal, and supplementary insurance Virtual and in person mental health counseling services for individuals and family Commuter and parking benefits 401(K) retirement plan with matching contributions Employee stock purchase plan Paid time off Tuition reimbursement On-site fitness center and/or reimbursed fitness center membership costs (location dependent) Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position. This position offers a base salary range of $55,000 - $75,000K , based on relevant skills and experience and includes a generous benefits plan. #LI-KC3 CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

Responsibilities

The Integrations Solutions Specialist will assist clients with technical questions regarding integration tools and provide first-rate support. Responsibilities include troubleshooting issues, managing support cases, and coordinating training for clients.