Integrative Primary Care Program Coordinator at Northbay

Napa, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

49.68

Posted On

07 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Coordination, Patient Education, Business Development, CRM/POS Portal Management, Financial Reporting, Public Speaking, Communication, Interpersonal Skills, Organizational Skills, Time Management, Problem-Solving, Confidentiality, Microsoft Office Suite, Adobe Acrobat, Customer Service, Outreach Communications

Industry

Hospitals and Health Care

Description

At NorthBay Health, the Integrative Primary Care Program Coordinator position functions as a consultant and educator responsible for achieving patient participant and program development goals while facilitating an individualized primary care experience in a highly personalized environment focused on enhancing each patient’s healthcare experience. Position duties include but are not limited to: delivering an informative/educational overview of the practice and program design to existing and new patients in both 1:1 and group settings; promoting program awareness, securing acceptance of participation agreements, welcoming and directing new patient participants, conducting new patient orientation, managing program outreach communications, providing general office administration, answering incoming program development phone line, responding to program inquiry emails, presenting and directing general inquiry calls/emails; providing patient education on program fee payment mechanisms, insurance provisions, EHR patient portal; using CRM/POS portal for program fee collections, cash pay program components, group learning scheduling/coordination, financial reporting and A/R documentation; and serve as program ambassador for all on/off site business development and educational events. Position is also responsible for ensuring the smooth transition of non program participants to new PCP when applicable. PRIMARY JOB DUTIES 1. Consults and educates patients, community, leaders, staff . . .about the program. 2. Mostly responsible for achieving patient participant and program development goals. 3. Facilitates an individualized primary care experience in a highly personalized environment focused on enhancing each patient’s healthcare experience. 4. Delivers an informative/educational overview of the practice and program design to existing and new patients. 5. Promotes program awareness individually as well as using the support of Marketing. 6. Presents and secures acceptance of participation agreements. 7. Welcomes and directs new patient participants. 8. Coordinates and conducts new patient orientation. 9. Works with communication department to facilitate program outreach communications. 10. Provides general office administration. 11. Answers incoming program development phone line. 12. Responds to program inquiry emails. 13. Presents and directs general inquiry calls/emails. 14. Provides patient education on program fee payment mechanisms, insurance provisions, EHR patient portal. 15. Uses and is the SME for the program’s CRM/POS portal used for program fee collections, cash pay program components, group learning scheduling/coordination, financial reporting and A/R documentation. 16. Serves as program contact and ambassador for all on/off site business development and educational events. 17. Responsible for ensuring the smooth transition of non program participants to new PCP when applicable. 18. Serves as back up to front desk PSR. 19. Other duties as assigned. At NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care. These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve. This is an exciting time to join NorthBay Health. As an independent, nonprofit health system north of the San Francisco Bay Area, in the Napa/Solano Region, we are expanding our footprint across Solano, Yolo, and Napa counties to meet the evolving needs of our communities. With two acute-care hospitals—including a Level II Trauma Center and a modern maternity unit with a Level III Neonatal Intensive Care Unit (NICU)—along with a comprehensive cancer center, multiple urgent care facilities, and a growing network of primary and specialty clinics, we are investing in the future of care across the region. NorthBay Health we are home to advanced clinical programs and nationally recognized cardiovascular, neuroscience, and orthopedic services, as well as comprehensive surgical and outpatient specialties. Our commitment to excellence is reflected in our Magnet with Distinction designation for nursing (one of only 12 organizations nationwide) and recognition from U.S. News & World Report as “High Performing” in multiple clinical areas, including maternity care, heart failure, and stroke. NorthBay Medical Center has earned the High Performing designation in maternity care for four consecutive years. As the only locally governed health system in the region, we remain deeply rooted in our communities while growing into a trusted regional healthcare leader. If you are seeking meaningful work, collaborative teams, and the opportunity to help shape the future of healthcare in Northern California, you will find it at NorthBay Health. Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve. To learn more about NorthBay Health's benefits, diversity statement and community please visit https://www.northbay.org/careers/ [https://www.northbay.org/careers/index.cfm]

Responsibilities

This role functions as a consultant and educator, primarily responsible for achieving patient participant enrollment and program development goals within an integrative primary care setting. Key duties involve educating patients and the community about the program, managing participation agreements, handling administrative tasks, and serving as a program ambassador at events.