Integrator Performance Engineer - APAC at Exotec

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting Skills, Knowledge Of SQL, Basic Networking Knowledge, Experience With Git, Experience With NodeRed, Experience With Docker, Ability To Read Code In C++, Ability To Read Code In C, Ability To Read Code In Python, Ability To Read Code In JS, Ability To Read Code In Java, Strong Analytical Skills, Customer Service-Oriented Mindset, Collaboration Skills, Multicultural Environment Experience, Flexibility

Industry

Robotics Engineering

Description

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety. Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France. Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with nearly 1000 (and counting!) ExoPeople around the world to help turn your ideas into a reality. The robotics revolution is just the beginning at Exotec. Will you be part of it? Responsibilities Advise integrators on most effective system designs for Exotec products (answering to customer needs while optimizing integrator costs) Support integrators to understand functionalities, key differentiators, limitations of Exotec products and integration best practices Write and review technical offers to integrators Review and validate integrator design documents before final installation Contribute to training content creation and facilitate trainings for integrators Answer questions and provide support requests from integrators Own performance of Exotec systems, analyze root-cause of non-performance Coordinate with integrators to perform improvement actions Support in solving issues escalated from Exotec remote monitoring team and integrator Analyze root-cause of issues, suggest improvement plans and coordinates with Exotec teams to implement solutions to prevent issue to arise again Support integrators on their requests regarding Exotec services (e.g. systems in production, pre-production servers) Support integrators to keep their systems with latest updates Bachelor's or Master's degree in software engineering or mechatronics Fluent in English Fluent in Korean Technical Skills (we know you may not have all of these, but if you feel like you respond to 70%, get in touch) Troubleshooting skills Knowledge of SQL and databases. Basic networking knowledge. Experience or appreciation for Git, NodeRed, and Docker. Ability to read code in C++, C, Python, JS and/or Java You have strong analytical skills and enjoy interpreting data. You are customer service-oriented mindset. You like working and collaborating with others. You like to work in a multicultural and international environment Flexibility with working on-call shifts outside of standard office hours, including some overnights and weekends Stock option plan and company performance based bonus 20 days of vacation Health insurance Company defined contribution pension plan Numerous training and development opportunities If interested, please submit your CV in English for further review by our global Talent Acquisition team.

Responsibilities

Advise integrators on effective system designs for Exotec products and support them in understanding functionalities and best practices. Own the performance of Exotec systems, analyze root causes of non-performance, and coordinate improvement actions with integrators.