Integrity & Review Officer (Internal only) at City of Greater Geelong

, , -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

109342.91

Posted On

16 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Decision making, Impartiality, Analytical skills, Legislative interpretation, Procedural fairness, Complaint handling, Internal review, Infringement appeals, Stakeholder management, Governance, Accountability, Political awareness, Resilience, Attention to detail, Case management, Professional communication

Industry

Government Administration

Description

About the role In this role, you will undertake independent reviews of complaints escalated under Council’s Complaints Policy, assess and determine infringement appeals, and conduct internal reviews of administrative decisions where review rights apply. You will play a key role in ensuring decisions and processes are transparent, fair, and aligned with legislative and policy requirements. Working closely with the Lead Integrity & Review Officer, you will also contribute to integrity-related reviews, assessments, and investigations, helping to uphold high standards of accountability and good governance across Council. Through your sound judgement, analytical skills, and commitment to procedural fairness, you will support the timely, impartial, and consistent resolution of complex matters, contributing to community confidence in Council’s decision-making and services. Key responsibilities include: * Consider and determine appeals against infringements issued by Council. * Carry out internal reviews of complaints, decisions, actions or services of City staff, including matters escalated under the Council Complaints Policy. * Liaise with the Victorian Ombudsman in relation to requests for information. * Contribute to a range of activities in internal and infringement reviews to develop and implement solutions in line with department strategy and plans. * Provide support to the Lead Integrity & Review Officer in the assessment of integrity‑related reviews, investigations and coordination of responses as required. * Provide subject matter advice when required to the department leaders and other relevant stakeholders. * Maintain relationships with relevant internal and external stakeholders by communicating information and updates clearly, concisely, and professionally. About you To be successful in this role, you will have relevant tertiary qualification in law, business management or a related discipline, or lesser formal qualifications with proven experience in reviewing appeals and/or decisions and investigating or handling complaints. Essential Experience: * Well-developed decision making capability, including the ability to remain impartial, apply sound judgement, analyse complex and competing issues, and clearly articulate defensible reasons for decisions. * Strong knowledge of, and ability to interpret and apply, relevant legislation, policies and statutory frameworks (including the infringements framework) to exercise discretion fairly, consistently and in accordance with compliance and best practice requirements. * High level attention to detail with the capacity to quickly and accurately analyse relevant facts, assess options and recommend appropriate outcomes. * Understanding of organisational strategy, values and objectives, with the ability to translate these into clear, actionable steps in a complex or evolving environment, and a demonstrated commitment to the Council’s Code of Conduct and values. * Political awareness, resilience and sound judgement to operate effectively in a sensitive and dynamic organisational environment, including the ability to work proactively and confidently with limited guidance. * Obtain and maintain a valid Victorian Working with Children Check. If this sounds like the role for you, then click apply now! A career with us We’d love for you to continue your career with the City and set the benchmark for a sustainable, inclusive and culturally safe workplace. With a range of benefits, flexible working options, learning and development opportunities, support services and the opportunity to give back to the community, the City has so much to offer! Click https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx [https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx] to view all the benefits to you working at the City. We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process. Applications and Enquiries Click the Position Description link to view more information about this position. Enquiries: James Constance |Lead Integrity & Review OfficerJames.Constance@geelongcity.vic.gov.au [James.Constance@geelongcity.vic.gov.au] Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au [careers@geelongcity.vic.gov.au] noting your preferred method of communication and contact details and a member of the team will be in touch. We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

Responsibilities

Conduct independent reviews of complaints and administrative decisions while determining infringement appeals to ensure transparency and fairness. Support the Lead Integrity & Review Officer in integrity-related investigations and provide subject matter advice to stakeholders.