Company Description
Mitie was founded in 1987 and is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country. There’s no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture – our core values and how we behave:
1.
We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together. If we can help a customer or colleague in any way, we will. We are one Mitie.
2.
We are built on integrity and trust because integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie.
3.
We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4.
Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5.
Our customers’ business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Job Description
Job objectives and responsibilities
This is an exciting opportunity to join Mitie Intelligence Services (MIS) as part of the Intelligence Hub, in a new role within the rapidly evolving and growing team. This role will be working on the Watchkeeper 24/7 team, looking at emerging and ongoing threats both nationally and internationally.
The Intelligence Hub’s remit is to provide an open-source intelligence (OSINT) capability to Mitie and Mitie’s clients. The Intelligence Hub is responsible for the identification of potential threats to our clients’ employees and business operations and the delivery of timely, actionable threat intelligence for the purpose of informing and facilitating our clients’ decision-making process so that identified threats can be mitigated. The Intelligence Hub also provides major incident communications support in response to a significant incident and bespoke, digital investigation services in response to unique and individual security requirements.
The ideal candidate will have experience working in an OSINT, crime or security intelligence-related environment, either within law enforcement, military, government or the private sector, or have showcased their passion for OSINT or security through their educational background or personal interests. You will be a confident and assertive decision-maker with the ability to work in a highly dynamic, agile environment, with excellent judgment and written communication skills. Hands-on and driven, you will inspire others with your passion to provide excellent threat reporting to assist client security decision-making and improve business resilience.
Job title
Intelligence Support Analyst Business area Security – Intelligence Hub
Job purpose
To deliver reliable, actionable intelligence concerning crime and security threats to the client in order to identify threats, vulnerabilities and risks impacting on loss and safety, and contribute to creating a safe and secure environment for staff and customers. Reporting to Intelligence Hub Operations Management
Direct reports*
None Scope of the role Provide the highest standards of intelligence collation, evaluation, and analysis to influence key decision makers and foster key partnerships with law enforcement and other authorities when deemed necessary a proportionate to do so.

The Role - Key accountabilities and measures

• Proactively merge intelligence from disparate qualitative and quantitative sources and draw inferences and conclusions based on client needs
• Use OSINT to identify security threats to our clients’ people and property, escalating as appropriate
• Support the analytical work of the intelligence analyst team to produce a variety of intelligence products
• Support the major incident response of the department, communicating to all relevant stakeholders in a timely, accurate and concise manner
• Maintain mass communications software, including the regular updating of clients’ contact details and preferences
• Use bulk data within Excel and other software to produce baseline security threat assessments for client assets
• Conduct other research or duties as required by the Intelligence Operations Manager
• Ensure compliance with GDPR and company and client quality standards
• Flexibility to work weekend and night shifts across an eight-week shift pattern

Key Skills and Experience

• Strong knowledge of social media platforms and conducting other types of internet-based research
• Ability to research multiple online sources and collate large pieces of security-specific information
• Excellent written and verbal communication skills
• Excellent customer service skills
• Ability to engage with colleagues, clients and senior management in a professional manner
• Experience of working within a demanding, fast-paced environment
• Computer literate with a variety of software, including Microsoft Office and bespoke software
• Intermediate level use of Microsoft Excel with the desire to develop further
• Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines
• A positive attitude, ability to deal with pressure in a professional manner and a willingness to learn and develop
• Work as part of a team to deliver an exceptional service to the client

Desirable Skills and Experience

• Experience working in an intelligence environment
• Experience using OSINT to identify security threats
• Degree educated or equivalent

• Proactively merge intelligence from disparate qualitative and quantitative sources and draw inferences and conclusions based on client needs
• Use OSINT to identify security threats to our clients’ people and property, escalating as appropriate
• Support the analytical work of the intelligence analyst team to produce a variety of intelligence products
• Support the major incident response of the department, communicating to all relevant stakeholders in a timely, accurate and concise manner
• Maintain mass communications software, including the regular updating of clients’ contact details and preferences
• Use bulk data within Excel and other software to produce baseline security threat assessments for client assets
• Conduct other research or duties as required by the Intelligence Operations Manager
• Ensure compliance with GDPR and company and client quality standards
• Flexibility to work weekend and night shifts across an eight-week shift patter