[InterContinental Phu Quoc] Reservation Supervisor at IHG Career

, An Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Staff Training, Budgeting, Revenue Management, Upselling, Customer Service, Inventory Management, Sales Calls, Reporting, Conflict Resolution, Communication, Operational Compliance, Grooming Standards, Safety And Security

Industry

Hospitality

Description

Your day-to-day 1. People * Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers * Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues * Train colleagues to make sure they deliver with compliance and to the standards we expect * Drive a great working environment for teams to thrive - linking up departments to create sense of one team * Promote teamwork and quality service through daily communication and coordination with other departments * Recommend or initiate any HR related actions where needed * In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known * Supervise and monitor Reservations team, ensure the team follows grooming standard and hotel policy * Develop and maintain a regular pattern of sales calls * Record and process reservations made by phone/fax/email * Accept and follow up wait list reservations 1. Financial * Help create the department’s annual budget and the setting of departmental goals * Monitor budget and control expenses with a focus on equipment and labour costs…. * Manage “no show” reservations and cancellations by investigation, recording and following up penalty charge * Review group bookings and ensure room rates and billing instructions match contracts, manage room inventory on business blocks * Manage allotments for Wholesales FIT * Prepare reports as requested (eg. Commission, Reward Nights Reimbursement, Miscellaneous reports, etc.) 1. Guest Experience * Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques * Promote the Hotel’s (and IHG generally) products and services * Maintain a high level of product and service knowledge about all IHG Hotels in your region * Prepare and execute action plans which increase reservation sales and associated business * Maintain knowledge of special rates/ offers/ promotions * Monitor upselling target and encourage team to yield more revenue * Ensure arrivals/ VIP bookings must be checked carefully and well prepared prior to check in 1. Responsible Business * Attend groups meeting with Sales and Operation teams * Monitor extranets of OTAs and TAs * Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety * Other ad-hoc duties – unexpected moments when we have to pull together to get a task done * May assist with other duties as assigned by management

Responsibilities

The Reservation Supervisor is responsible for managing daily reservation activities, supervising the team, and ensuring high standards of guest service and operational compliance. They also assist with departmental budgeting, inventory management, and the execution of sales strategies to drive revenue.