Interim Account Manager - Corporate
Putting the customer at the heart of what we do and making their lives easier is key to this role. The Account Manager Corporate will proactively manage and grow key accounts for Hilton Worldwide. The role will look after these accounts on a national, regional, and global basis, where relevant and be accountable for the performance of their account portfolio. They will create and communicate the account strategies to drive increased market share and demonstrate value to both internal and external customers. The Account Manager will develop account plans to drive market share into Hilton as well as identify and manage new business opportunities. The role will also have an element of Business Development and identifying new accounts outside of their account base.

REQUIRED QUALIFICATIONS

• To hold a University degree or experience in lieu thereof
• Significant work experience in customer facing, revenue generating roles including management experience
• Experience working in multi-cultural or international settings
• Fluency in English
• Proficient in Microsoft office applications

PREFERRED QUALIFICATIONS

• Advance degree preferred
• Hospitality industry experience preferred in Sales, Marketing, Revenue or Operating roles
• In-depth knowledge of business sector managed
• International experience advantageous
• Working knowledge of at least one other European language
• Proficient in Salesforce CRM

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• To communicate regularly with the account team (where applicable) to ensure productive and effective meetings are established and customer information cross referenced and to ensure relevant hotels are aware of the customer value when dealing with a tender coming from a specific customer.
• Attendance at sales workshops.
• Involvement in various projects to support the wider HWS team’s strategies.
• Additional supportive functions as appropriate.
• Support Colleagues to with face-to-face appointments with our clients.
• Plan and attend the Familiarisation Trips that are detailed in the account development plans to support driving market share

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.

• Excellent communication skills: presentations, written and public speaking.
• Ability to direct collaboration among cross-functional teams including external resources.
• Ability to analyse departmental financial data to make strategic and tactical decisions.
• Leads by example to resolve conflicts, introduce change, and ensure collaboration among others.
• Demonstrates the highest standards of ethical behaviour and absolute discretion with sensitive information.
• Ability to take initiative to identify, prioritise and implement actions required to achieve functional goals
• Strong problem-solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others.
• Ability to provide development and mentoring to others.
• Ability to work independently and manage the work of others.
• Ability to adjust plans and priorities as situations change.
• Prioritises, organises, and uses a systematic approach to get things done.
• Ability to think and articulate a vision for business sales and capable of translating this into practical and tangible actions.
• Self-reliant, working with minimal control and direction.
• Takes calculated risks to achieve results in consultation with immediate supervisor and other relevant team members.
• Contributes and is effective when team working with peers.
• Has good relationship management skills and presents the appropriate professional image to customers and external contacts.
• Can handle more than one task/situation at a time.
• Adapts quickly and positively to any new situations