COMPANY OVERVIEW

Interval House of Hamilton is a dedicated shelter providing essential support to women and families who have experienced violence. As a non-profit organization, we are committed to empowering our clients through community-driven initiatives and fundraising efforts.

SUMMARY

the Director of Programs and Services is a key member of Interval House of Hamilton’s Senior Leadership Team, reporting directly to the Executive Director. This role provides strategic and operational leadership across residential and community-based programs including the Women’s Centre of Hamilton, Jared’s Place, and Flamborough Women’s Resource Centre.
The Director ensures service delivery aligns with IHOH’s mission and values and complies with legislation, policies, and funding agreements. Key responsibilities include staff leadership, service quality oversight, systems improvement, and stakeholder engagement. This position supports trauma-informed, intersectional feminist, and culturally safe practices.

WORKING CONDITIONS

This is a fast-paced role requiring travel between program sites, community locations, and across the province and nation. International travel may also occur. A valid driver’s license, reliable vehicle, and adequate insurance are required. Flexibility for occasional evening and weekend work is expected.
The role involves managing competing priorities, responding to crises, and working directly with individuals affected by trauma and violence. Emotional resilience and adherence to personal safety protocols are essential.
Staff may work near animals, as IHOH is a pet-friendly environment. All employees are expected to maintain professional boundaries, follow safety procedures, and contribute to a respectful, inclusive, and psychologically safe workplace.
The Victoria and Friends Women’s Shelter is an emergency VAW shelter where women, with or without children, reside. IHOH also operates outreach sites for women seeking support. All staff are responsible for fostering a compassionate, inclusive, non-discriminatory, and cohesive environment that promotes safety, health, and well-being.
The work is fast-paced, with shifting priorities and frequent crises. Staff spend most of their time directly engaging with clients in informal, non-office settings. Extended advocacy with community partners is common. Staff regularly encounter traumatic stories, service gaps, and challenging client or stakeholder interactions. Situations may involve aggressive or discriminatory behaviors, including attempts by abusive individuals to access services. Community work may also expose staff to harmful attitudes or biases. Personal safety plans are essential at all times.
As a pet-friendly shelter, staff work near various animals. While pet care remains the owner’s responsibility, policies are in place to ensure safety for staff, residents, and visitors.
Because IHOH is funded through grants and contracts, staff must maintain accurate records and may be required to produce reports and documentation.
Disclaimer: Due to evolving needs, responsibilities, location and qualifications may change. This description outlines the general scope of the role but may not cover all tasks or duties.
IHOH is a living wage employer and an equal opportunity organization committed to equity, diversity, and inclusion. We believe a diverse, inclusive team leads to stronger, more innovative service for the communities we serve.
Job Type: Full-time
Pay: $75,000.00-$85,000.00 per year
Work Location: In perso