Interim Financial Services Representative at O Bee Credit Union

Olympia, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Dec, 25

Salary

33.85

Posted On

17 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Multi-Tasking, Problem Solving, Customer Service, Cash Handling, Loan Processing, Account Management, Regulatory Compliance, Cross Selling, Relationship Building, Microsoft Office, Notary License

Industry

Banking

Description

Description Do you have a passion for helping others? Do you thrive in a lively, supportive, and community-focused workplace? Do you appreciate the unique roots of our organization? Yes, we started in the Olympia Brewery even though we serve all of Washington today. Want to be part of something special? If you’re nodding along, then we want to hear from you! O Bee Credit Union is hiring an Interim Financial Services Representative to join our amazing team in our Tumwater Branch. This is an interim, full-time role that plays a vital part in supporting our mission, our Members, and our one-of-a-kind company culture. What You’ll Do As our Interim Financial Services Representative, you will provide financial services to members including loan services, business development and performing account transactions as needed. Works toward and assists in the positive image and growth of the credit union by providing World Class Member Service. Responsibilities Lending This position is the primary lender for the branch meaning they are responsible for most loan inquiries, including credit cards, personal loans, auto loans and HELOC applications received through the branch. Handles consumer loans of varying complexity, value, and risk. Gathers background information on loan applicants by interviewing loan applicants via telephone and obtaining credit bureau reports. Verifies debts and estimates monthly payments for any outstanding debts not listed on application. Provides information to members regarding vehicle book values, lending policy, terms, interest rates, payment configurations, etc. Ensures that all loans have proper documentation for regulatory compliance (RESPA, REG Z, etc.). Forwards loans requests to Underwriting for decisions. Creates and maintains positive working relationships with branch employees and other departments. Works closely with Branch staff and e-Lending staff to coordinate and schedule appointments for timely signing of loan documents. If a loan is denied, Financial Service Representative (FSR) collaborates with the member to provide recommendations or alternative options to secure a loan in the future. If approved, may communicate terms and condition of loans with member. New Accounts Responsible for opening consumer and business accounts and cross selling applicable products and services. Complies with credit union policies and procedures as well as state and federal regulations. Is knowledgeable of all share account products and works closely with members to open accounts which will best fit their needs. Explains features and benefits of credit union products and services to members. Completes required Currency Transaction Reports (CTRs) as needed and notifies BSA and/or other appropriate department of any suspicious activities; providing information needed to complete Suspicious Activity Reports (SARs). Cross Selling Educates members to include recommending and cross selling additional products and services when building relationships with members. Keeps up to date on all credit union products and services, policies and procedures, and rules and regulations. Assists in attaining lending goals for the branch and organization. Branch Support Responds to members’ requests, regarding account balances, transaction history, and complaints. Resolves issues and directs them to the appropriate staff member for specific information and assistance. May be required to fulfill MSR II duties including teller transactions, vault and TCR balancing and account research. Performs other duties as assigned. Provides branch support when needed. What Desired Qualifications You’ll Bring High School Diploma or GED (required) Basic math, spelling, reading, and letter writing principles. At least one-year experience as an MSR I, MSR II, preferred. 6 months to one year of customer service experience. 6 months cash handling experience. Ability to work a flexible schedule to include Saturday. Previous experience with Symitar and LoansPQ preferred. Skills That Shine Ability to communicate verbally, in writing and over the phone. Ability to multi-task, prioritize workload and problem solve. Skill to operate a 10-key calculator. Proficient knowledge of Microsoft Office products. Ability to obtain notary license within 6 months. Why You’ll Love Working Here Our organization is deeply rooted in the communities we serve, and we take pride in being a part of local events like parades, festivals, and music celebrations. We also offer a competitive benefits package, including: Employer-paid medical, dental, and vision insurance options 100% 401(k) match up to 4% of your salary Tuition reimbursement Charitable Volunteer Hours Incentive pay for achieving individual or company goals A vibrant, inclusive, and people-first workplace culture The Details Location: Tumwater Branch, Tumwater, WA Pay range: $22.57-$33.85 and is dependent on experience. Recruitment will remain open until the position is filled Applications submitted without a resume will not be considered Let’s brew something great together. Apply today and be part of something meaningful at O Bee Credit Union. O Bee Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.

Responsibilities

The Interim Financial Services Representative provides financial services to members, including loan services and account transactions. They work towards enhancing the positive image and growth of the credit union by delivering World Class Member Service.