YOUR MISSION, SHOULD YOU CHOOSE TO ACCEPT IT

We’re on the hunt for a seasoned interim UX designer to take the reins on Member Experience at The Social Hub. This is your chance to shape the journey of our new Lifestyle Membership and all its touchpoints, both digital and physical. From app flows to community platforms to in-hub experiences, you’ll connect the dots so that students, hotel guests, coworkers, and lifestyle members feel like they’re moving through one seamless story. You’ll work shoulder-to-shoulder with our in-house designers, collaborate with external architecture partners, and confidently engage senior leadership on vision and strategy. If you’re looking to make your mark on how hybrid hospitality feels and functions, this role has your name on it.

IN CASE YOU DON’T KNOW WHO WE ARE

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

• Lead UX for Member Experience, with a spotlight on Lifestyle Membership journeys across app, website, community platform, and in-hub touchpoints.
• Partner closely with product, tech, and business leaders to create unified, guest-centered solutions.
• Map and optimize journeys for different member types: students, guests, coworkers, long-stay residents.
• Design service blueprints that align digital flows with real-life operations in our hubs.
• Create flows, wireframes, and high-fidelity prototypes in Figma, driving implementation quality with engineers.
• Use research and data to guide decisions: run usability tests, analyze behavior, and translate findings into measurable improvements.
• Champion accessibility and inclusivity, while evolving our design system with scalable patterns.