EXPERIENCE AND QUALIFICATIONS:

• Minimum: 3-5 years of customer service experience.
• Minimum: 3-5 years of retail and/or hospitality experience.
• Cannabis, liquor, or healthcare experience is preferred.
• High School Diploma or equivalent.
• Mandatory Certifications by Province:
• BC: Selling It Right Certification.
• AB: SellSafe and Qualified Cannabis Worker (QCW).
• SK: CRTP Certification.
• MB: CRWTP Certification.
• ON: CannSell Certification.
• Must complete and pass a Criminal Record Check.
• Working knowledge of federal and provincial cannabis regulations and safe handling procedures.

PERSONAL CHARACTERISTICS AND REQUIREMENTS:

• Excellent customer service skills with a positive attitude, charisma, and confidence in engaging with customers.
• Ability to think on your feet and solve problems creatively.
• Open-minded and proactive in identifying areas for improvement in operations or customer service.
• Passionate about creating a safe, positive, and tailored experience for every customer.
• Strong communication skills (written and verbal) with a professional demeanor.
• Team player committed to supporting the store’s success and achieving operational goals.
• Upholds ethics, confidentiality, and always demonstrates a high level of discretion.
• Reliable, responsible, and detail-oriented.
• Age Requirement: Must be 18 years or older AB (19 in BC., Sask., MAN., ONT.).
• Reliable transportation to and from work.

The Store Manager role includes, but is not limited to: