POSITION SUMMARY

The Operations Specialist acts as an interim Executive Director and is responsible for overseeing the daily operations and driving comprehensive results of assigned Assisted Living, Independent Living and/or Memory Care community. The Operations Specialist ensures the highest level of care for residents in accordance with regulatory and Prestige standards.

QUALIFICATIONS AND EXPERIENCE

Certification or License as required by local regulations. Licenses in multiple states preferred. Minimum of three years working in senior living with proven experience as an Administrator or Executive Director required. Ability to creatively problem-solve in both resident care and employee management situations.

EDUCATION

Two-year Associate Degree or minimum required by state specific licensing requirements or equivalent knowledge and skills obtained through a combination of education, training, and experience.
EOE/M/F/VETS/DISABLED – At Prestige, it is our promise to personally touch lives every day. It is a philosophy of caring based on our core values of integrity, trust, commitment, and respect, that are at the center of all that we do. We are committed to a diverse and inclusive workforce that represents all of us, coming from different experiences, cultures, backgrounds, and viewpoints. Inclusion is the way we treat one another and how we celebrate what makes us different.
Prestige is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.:

1. Provides supervision and leadership to all community team members. Responsible for selection, training, coaching, performance management, and annual reviews for department heads.
2. Responsible for community financials including managing overall budget and controlling expenses. Provides training and holds department heads accountable to the maintenance of and adherence to their department budget.
3. Collaborates with and directs the Health Services Director to meet the care needs of residents in accordance with developed service plan. Fosters a non-clinical, resident person-centered approach to the planning and delivery of services and supports residents’ rights to participate in decision-making.
4. Oversees the recruitment and retention of qualified team members. Ensures that onboarding and orientation for all new team members is completed in compliance with Prestige standards and federal and state regulations.
5. Drives and supports sales and marketing efforts to meet or exceed occupancy and revenue goals. Ensures resident move-in process is efficient, and documentation is completed in a timely manner and in accordance with established policy and procedure.
6. Ensures accuracy and compliance of business office records including accounts receivable (A/R), accounts payable (A/P), move-ins and census numbers, resident insurance information and financial files, bank deposits, petty cash, and resident trust accounts. Partners with Office Manager and regional support to problem solve and collect on difficult accounts.
7. Oversees the community dining program and ensures compliance with food safety and sanitation programs. Partners with Dining Services Manager to solicit feedback on menus, recipes, and resident requests to drive ongoing customer satisfaction and improve the dining experience.
8. Guides the Life Enrichment program by ensuring the Celebrations and/or Expressions is properly utilized and maximized to reach all residents.
9. Oversees the building and grounds to ensure they are clean and maintained in good repair. Ensures that routine safety inspections and monthly fire drills are conducted on a routine basis.
10. Monitors operations of the community by tracking and reporting on key performance indicators. Prepares quality review audits and monthly variance reports. Completes daily, weekly, and monthly reports in accordance to company policy and federal and state regulations.
11. Partners with regional team members and central support to problem solve and remove barriers to drive comprehensive results. Participates in regional and divisional team meetings.
12. Ensures that all confidential records of residents and staff are stored and handled within Federal and State regulations and company policy and procedures.
13. Maintains outreach and education within the community to ensure positive relationship with community resources.
14. Provides team members with training opportunities through all-staff meetings, in-services, educational workshops, and one-on-one development to meet the needs of the licensure and the needs of current and future residents.
15. Conducts meetings such as morning stand-up, SMART, weekly one-on-ones, Resident Council, and monthly all staff meetings.
16. Promotes positive workplace culture by fostering teamwork, promoting employee appreciation and recognition programs, managing employee relations, and resolving concerns in a timely manner.
17. Works to appropriately resolve issues identified in Resident Council meetings and by residents, family members, staff, or outside representatives.
18. Provides on-call support by answering questions and providing guidance. Coordinates and assigns weekend and evening Manager-on-Duty responsibilities to ensure adequate community coverage.
19. Maintains professional knowledge of industry trends and best practices through continuing professional education, maintaining personal networks, and participating in professional organizations.
20. Partners with regional team to onboard, orient, and mentor Executive Directors and provide ongoing training and support as needed.
21. Collaborates on special projects and strategic initiatives ranging from pilots in one community to company-wide roll out.
22. Performs other duties as assigned.