QUALIFICATIONS:

• National Diploma or Degree in Information Technology or related field.
• CompTIA A+ and N+ Certifications (advantageous).
• Microsoft certifications such as MD-100 or MD-102 (beneficial)

EXPERIENCE:

• 3–5 years in desktop or end-user IT support roles.
• Previous experience in OS upgrades or desktop migration projects.
• Strong understanding of Windows 10 and Windows 11 environments.
• Experience with backup and restoration of user data.

SOFT SKILLS:

• Professional verbal and written communication
• Positive, client-service oriented attitude
• Ability to operate independently or within a deployment team
• High attention to detail in technical execution and record-keeping

CONTRACT REQUIREMENTS:

• Availability for full duration of the 4-month rollout
• Ability to travel to various deployment sites as needed
• Compliance with client security protocols and project procedures
• Own reliable transport (advantageous but not mandatory)

ROLE PURPOSE:

The Intermediate End User Support Technician will play a key role in the successful deployment of Windows 11 across departments. The technician will execute hands-on upgrades of endpoint devices, perform user data backups and restorations, and ensure minimal disruption to operations. The role also includes technical support, documentation, and user engagement throughout the deployment lifecycle.

KEY RESPONSIBILITIES:

Pre-Deployment:

• Participate in device readiness assessments and environment testing
• Assist with user scheduling and deployment logistics
• Ensure all tools, software, and storage media are ready and functional