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Intermediate IT Helpdesk technician at BET Software Careers Site

, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Desktop Applications, Microsoft Server Applications, Computer Hardware, Peripherals, Basic Networking, LAN, VPN, Written Communication, Verbal Communication, Customer Service, Attention to Detail, Integrity, Confidentiality, Systems Troubleshooting, Microsoft Office, Network Troubleshooting

Industry

IT Services and IT Consulting

Description

After hours availability for critical support when required. Knowledge of Microsoft Desktop and server applications. Knowledge of computer hardware and peripherals and basic networking (LAN, VPN). Excellent written and verbal communication skills – especially writing professional reports. Strong telephonic and written etiquette. Information technology system support skills. Excellent Microsoft Office skills. Knowledge of network troubleshooting skills. Professional and punctual approach. Commitment to customer service and exceptional attention to details. High level of integrity and confidentiality. Able to work under pressure. Highly self-motivated. Systems troubleshooting. Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.

Responsibilities

Provide critical IT support after hours when required. Troubleshoot and resolve issues related to desktop and server applications, hardware, and networking.